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Help! All "My Downloadable Products" disappeared!

chriswongbizchriswongbiz Posts: 206
edited December 1969 in New Users

HI,

I don't know why, I was away for roughly about a month and a half, I came back trying to reset some Items I have, only to find the the"My Downloadable Products" page becomes empty! As I went to the "Itemized Order History", all products are there, however, if I "reset" them, doesn't help, still nothing showing up at the "My Downloadable Product" page, what is going on, Daz 3D?

Anxious!

Comments

  • ChoholeChohole Posts: 33,604
    edited December 2012

    hard refresh the page. If that doesn't work close browser, clear cache, restart browser and try again. We have had a couple of website problems recently, but hopefully all are fixed now, just need to get it out of your system, as caching has been one of the problems.

    BTW hard refresh is either shift+browser refresh button or Shift+Ctrl+R

    Post edited by Chohole on
  • chriswongbizchriswongbiz Posts: 206
    edited December 1969

    Sorry to mention, I am a Mac user, does your hard refresh method apply? Thanks.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    I think so, but you have to use Cmd instead of Ctrl.

  • chriswongbizchriswongbiz Posts: 206
    edited December 1969

    Thanks for the tips, they showed now.

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