Can Not Download Purchases
Kesha2009
Posts: 108
Purchased several items today I cannot download them -They will start the download But will not complete the download Then the item
expires -I go to my itemized history reset and I keep getting the same thing they will not download then
they expire. I have cleared the cache, cleared the cookies etc restarted firefox browser and still the same thing.. I have also tried to
download the update of dazpro 4.5 and I get the same problem. How do I get my downloads to work?
Thanks
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Comments
Can you try using a different browser, that sometimes works.
Write to support, they should be able to help, if the problem is from DAZ side. If the problem is from your side (internet connection bugs etc.), then I don´t know. Maybe your antivirus software could be blocking the download?
I have tried another browser still the same problem
Recked the virus program it is not blocking daz
Sent ticket #126553 to tech support
One of these days I will learn NOT to purchase anything on a Friday :(
Thanks for your replies :)
If you're with Virgin Media, it's a known issue and has plagued me more than a few times. I had to download reset JT's Sacrament to get it to download properly after it failed so often. Some ISP's suffer from it a fair bit, so check with them to see if it's a known problem
No I not with them
I haven't had this sorta problem with downloading any of daz products until now.
I don't know if it is because I renewed my membership on the 30th of this month have any thing
to do with it or not. I didn't purchase anything on the 30th to see if I would have this problem
but didn't have a reason to ck it but now wish I did.
Thanks
I have tried to download them from the email daz sends
daz window pops up saying this download is not available!
ok WHY? the product is payed for why is it NOT
available for me to download?
Hi. If you used up your 4 downloads during the attempts that failed then you will have to reset them from your order history menu to get four more.
Cheers
ah I have reset them several times already and still get no downloads
and still try from the emails and still get the same window popup
This is the window that pops up when I try to download from the emails and this is AFTER I have reset the items
Is your order status 'pending'? If so, it won't allow you to download the files until everything is confirmed.
It shouldn't be at all I payed for the items with paypal they get their money up front immediately
same for when I payed for the renewal of the membership they got their money
There used to be a bug in the DAZ store which caused that newly bought items sometimes showed as "pending" in the Downloads area even after fully paid. I had to contact Support and they made them available immediately. But I did not encounter this bug in a couple of months.
What about your firewall? If it is not antivirus, then maybe it is firewall who is blocking the downloads?
What is different in your computer in comparison to the last time you succesfully downloaded something from DAZ? Were some programs updated? Or maybe your browser? Did you update Windows or antivirus software? Changed something concerning your internet connection?
I'm using the Public LIbrary WiFi and I have the exact same problem. I solved it by taking a thumb drive and using the Library computers which are hardwired to the network.
So if you are using WiFi, you might try a hardwired connection, see if that solves it.
The downloads aren't showing any pending -shows as usual that i can download them but I cant
I have cked recked recked recked the fire wall and virus programs none of them are blocking daz
I am not on wifi - *A person shouldn't have to go thru that sorta trouble to get
the products they payed for* I have already sent a ticket in to them-still no reply
The only thing that was updated was the java but that was wks ago
Did renewal of virus program several days ago
So the only thing that is causing this IS there is a bug OR daz isn't allowing me
to get my downloads I want this matter resolved I payed the money they got
the money I want my products period!
WHY in the hell I renewed the membership is beyond me what a
dumbass I am for doing so! Still probs with the store and no response
from daz
But I do thank Everyone on the forums for trying to help me solve this problem
EDIT to add this -My daughter is having the exact same problem she tried on
her computer and getting the exact same thing I am getting so this is on daz
end
I notice that phrase dropped in the middle of your post "Did renewal of virus program several days ago " . AVs do have a habit of changing things. and some are worse than others. Which one are you using.
Edited to add that if this was indeed a DAZ 3D problem then we would be inundated with posts like yours. The fact that we aren't does tend to show that this is not a general problem, hence why people are trying to help you with suggestions to see if we can help you work round this.
Had another thought, you say you have tried several tim,es to download the files. Did you clear your cache between download attempts, the Browser cache. If you have a failed download in the cache then any subsequent download attempts will fails, as your browser will read from the cache, and will fail at around the same point.
So clearing the cache is essential after failed or incomplete downloads.
F5 the page and try again ;)
or as it is Firefox Shift+Ctrl+R is reccomended.
What do you mean with: "I have checked... the fire wall and virus programs, none of them are blocking daz"? Did you disable both antivirus and firewall, and THEN tried to install? (Which is what you should do.) Or did you simply only look at the antivirus/firewall options and parameters to see whether they are blocking something? (In which case it may look as if it is not blocking your downloads, while in reality it is...) Clear your cache as Chohole suggests, disable antivirus & firewall and try again.
You said you did a renewal of your antivirus a couple of days ago. Your daughter probably did the same, may I guess? That would explain why you are both having the same problem (you have the same version of antivirus).
I really think it is antivirus, or some other issue on your side. Which is not DAZ´s fault and DAZ cannot help you much with this, so getting angry at DAZ company does not help. If that was DAZ´s fault, it would not be only you - we would have dozens of people complaining about the same problem in the forums.
Also, regarding DAZ replying to your ticket - they usually take a day or two to respond. They have MANY support tickets to solve, so they are very busy and your ticket is currently waiting in a rather long queue.
sigh You know I have done all of the above suggestions nothing works and as for YOU jumping my ass when I am trying
to get help from the forum sure as hell dont help now does it?? SOOO plz get off my ass!
AND if u have read EVERYTHING I was THANKING ALL OF U for helping me but I sure as hell NOT
Gonna thank someone who wants to jump peoples asses on the forums
EDIT TO ADD your own quote They have MANY support tickets to solve, so they are very busy and your ticket is currently waiting in a rather long queue.
NOW doesn't that alone say lot of people are having probs with daz store
Are you using any sort of download manager?.
no only using the one firefox uses- no download manager used
as I said at beginning of this post what I am getting to try make
this a little more clear-IT starts the downloads after bout 30 percnt
or less it stops downloading it will not complete the download- *but earlier this morn
I was getting this download not available* *no there wasn't ANY pending under the
download list*
I just bout 1 hr ago managed to get ONE download completed *small file*- * second try of different
Item got to 95 percnt and stopped downloading-Been sitting at 95 percnt for the last 15
minutes will not continue the download*
SO
this is telling me it isn't my virus program NOR is it the firewall IF it
was either of these programs they wouldn't even allow the
downloads to even start.
*AND besides of me shutting them down to try without them*
and also to make it clear my daughter has not renewed or
updated the version of her virus program and she is having the
same problem
AND no I am NOT limited to how many downloads allowed by
my ISP provider
Thanks
So much for trying to help... :-/ Maybe I should just mind my business next time someone asks for help in the forum, if I don´t want to be yelled at. Just calm down, this is not the end of the world, although it is very bothersome, and being mean won´t help you with your problem.
Regarding the support tickets: they indicate that many people have various problems with DAZ store or DAZ items, but not that all those people have the same problem you do. Notice that no-one replied to this thread stating: "I have the same issue." So it seems it is really just you.
BTW - When I read your latest posts about this case, it seems your internet connection might be the culprit (maybe the speed, but possibly also something else related to the way you connect to internet and from where /which place/ you connect). Did you check whether everything is okay with it? It might be a recent problem, caused by your internet provider. Happens to me sometimes too.
Also, do you have problem to download only from DAZ store and can download just fine from other sites? Did you try to download (preferably some big file) from another site? If you have account at Renderosity, try to re-download some older stuff you bought before and see how it goes.
HERE is One person who has the same problem I have and have stated so in this thread
So no I am not the only person who is having this problem
As for trying other websites yes I most certainly can download large files with no problem what so ever
It is only daz store downloads that I can not download.
As for me being mean I really think you should reread the entire thread b4 You assume anything-example saying the problem is with me not daz When in fact there are 2 other people on here that are having problems getting their downloads also. and you also assuming the same virus protection concerning my daughter's software. And to me with your post the way YOU came across to me was trying to make me look like idiot concerning my computer and my daughter.
Before I even get on the forum asking for any help I go to the extremes of trying to figure out what the problem is and what is causing the problem concerning anything of daz items or the store, and when I can't find the solution to the problem THEN I get on the forum asking for help. So I sure don't need you trying to make me look like a idiot concerning daz store or items. Especially when in fact 2 other people in this same thread has said they are having problems downloading their items.
Lets please keep the conversation at a civil level
I have experience with people here in the forum who are not very good with computers. Not so long ago I participated in a thread where several people were trying to help a guy with a DS problem, and were telling him to try a certain thing. He said that he did that but that it did not work. And after several more posts he said: „Oh, I did this (=what everyone was telling him to do), and it worked!“ So what he was telling before (that he already did try that) was not true. He was not telling lies, he just did not understand the advices properly at first. I had no way to tell how experienced you are with computers and whether you truly understand all the advices you received from others, so I tried to explain it more clearly. I did not try to make you look like an idiot, so sorry if it seemed to you that way. But you are working on it very hard yourself with your offensive posts, so please stop that.