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Where is it?

rob_masamunerob_masamune Posts: 0
edited December 1969 in New Users

I just downloaded DAZ, and the installer says Genesis Starter Essentials are all installed. However, the actual program itself doesn't seem to be on my computer. Did I skip a step or something?

Comments

  • fixmypcmikefixmypcmike Posts: 19,583
    edited December 1969

    The Install Manager currently only installs content, not the application itself. For that you need to go to My Account > My Downloadable Products

  • rob_masamunerob_masamune Posts: 0
    edited December 1969

    Thanks. But now I have another problem. I download the program, but when I install it, it says that the application doesn't exist.

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    What operating system and what antivirus are you using?

  • rob_masamunerob_masamune Posts: 0
    edited December 1969

    Mac OSX 10

  • Herald of FireHerald of Fire Posts: 3,504
    edited December 1969

    Double check the file size. If it's fairly small, then chances are it didn't download correctly and you'll need to get the file again. This issue has cropped up a few times and I believe it is largely because of the methods that certain ISPs use to speed up connectivity. Daz Studio's installer should be around 130Mb in size.

  • Scott LivingstonScott Livingston Posts: 4,340
    edited December 1969

    It's also worth checking to confirm that you downloaded the correct installer file. Here are the installation instructions for Mac users: https://helpdaz.zendesk.com/entries/21429218-How-to-Download-and-Install-DAZ-Studio-4-Mac- (you can skip the part about installing Genesis Starter Essentials if you've already done that).

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