HELP!!!!!!! SALES SUPPORT NOT RESPONDING!!!

Alessandra CanassaAlessandra Canassa Posts: 26
edited December 1969 in New Users

Hi,
I have sent 3 emails to support sales but no one responds.
I several purchases on Friday and the site was having problems Daz 3D.
He did not complete the order,but was charged to my credit card.
The payment was confirmed by paypal and Daz 3D website did not give me the download link.
I'm waiting for answers.

Alessandra.

Comments

  • ChoholeChohole Posts: 33,604
    edited April 2013

    Sales support work 5 days a week, Mon-Friday, And DAZ 3D is on UTC-7 time zone.

    Did you check your account Dashboard, Product Library?

    Post edited by Chohole on
  • Alessandra CanassaAlessandra Canassa Posts: 26
    edited December 1969

    yes and did not get the download link -(((

  • AJ2112AJ2112 Posts: 1,416
    edited April 2013

    Agree, email support has not been responding, I ask'd 2 questions a week ago, last saturday, pertaining to product I purchased, no reply. Ask'd question about purchasing gift card, no reply.

    @ Alessandra, try calling thier 1-800 number, recieved a call back same day.

    Post edited by AJ2112 on
  • Alessandra CanassaAlessandra Canassa Posts: 26
    edited December 1969

    Hi dear I live in Brazil

  • Alessandra CanassaAlessandra Canassa Posts: 26
    edited December 1969

    I'll send an email to the owner of the product lol

  • AJ2112AJ2112 Posts: 1,416
    edited December 1969

    I'll send an email to the owner of the product lol

    That works too, good luck :-)

  • ChoholeChohole Posts: 33,604
    edited April 2013

    In this case that will not help. If the order is stuck, then it is stuck and only DAZ 3D can do anything about fixing the problem.

    We are letting DAZ 3D know that there is a problem, but as I said DAZ 3D does work a normal 5 day working week, and do not work at the weekend normally.

    Post edited by Chohole on
  • Alessandra CanassaAlessandra Canassa Posts: 26
    edited December 1969

    I sent the email on Friday,I'll wait till monday.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Please remember the time zone as well on Monday. UTC-7, and then they have to get round to your ticket, tickets are dealt with in rotation.

  • WilmapWilmap Posts: 2,917
    edited December 1969

    Did you send an e-mail or put in a ticket to zendesk?

    if you sent an e-mail they won't respond to it!

  • Alessandra CanassaAlessandra Canassa Posts: 26
    edited December 1969
  • edited December 1969

    The exact same thing happened to me, also Friday. Also no download link and no response from sales support. I guess I have to wait until Monday. I am not happy. This has never happened before and I've been buying for years. It started with that "dashboard" thing. Nothing has been right since.

  • Alessandra CanassaAlessandra Canassa Posts: 26
    edited December 1969

    is the first time that happens to me too

  • ChoholeChohole Posts: 33,604
    edited December 1969

    I quote RH from another thread about this

    I will add that I did get a reply to my email from the web team and the issue is being looked at.
Sign In or Register to comment.