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Purchase error - any recourse?

babel25babel25 Posts: 54
edited April 2013 in New Users

Yes I have been a doofus and purchased a hair materials set thinking I was purchasing the hair. And now the weekend discount on the hair has expired as well. End result: I have nothing. Sigh.

Yes it was my oversight. Is there anything I can do to reverse this?

FYI product I purchased is http://www.daz3d.com/luminous-tequila

Post edited by babel25 on

Comments

  • WilmapWilmap Posts: 2,917
    edited April 2013

    Put in a ticket to Zendesk for a refund.

    Go to Help/Contact Us/Submit a help request

    Post edited by Wilmap on
  • JaderailJaderail Posts: 0
    edited December 1969

    Daz3D has a 30 day refund policy. With your information from the order you can get a FULL refund for any item you have bought.
    As said before just put in a ticket and provide the information you received in your email to get the refund.

  • Scott LivingstonScott Livingston Posts: 4,340
    edited December 1969

    babel25 said:
    Yes I have been a doofus and purchased a hair materials set thinking I was purchasing the hair. And now the weekend discount on the hair has expired as well. End result: I have nothing. Sigh.

    Yes it was my oversight. Is there anything I can do to reverse this?

    FYI product I purchased is http://www.daz3d.com/luminous-tequila


    If your ideal resolution would be to buy Tequila Hair and Luminous Tequila and get the discount on both, you can always ask HelpDesk if this is possible as an alternative to returning the texture set. Since the sale is over there's no guarantee that they would grant this request, but it doesn't hurt to ask.

    Otherwise, DAZ Original products go on sale relatively frequently, so at some point you'll get another opportunity to buy them for a low price.

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