Runtime Folder Permission Problems
farseerflore
Posts: 0
I am currently having a problem with my DAZ Runtime where suddenly I seem to not have permission to use anything in my Runtime folder. I first found out when I fired up DAZ yesterday and found that the file I loaded was bare of it's textures. I checked the surface tab and saw the little DAZ icon instead of a preview of the image. When I clicked to navigate textures I was only getting the jpg default icon instead of image previews like I normaly do. Also, when ever I try to add an object to the scene, there is a quick progress bar which vanishes and nothing happens. All of the PNG images in the content tab also appear as the default DAZ image.
I used windows explorer and went to my Runtime to find that every image was exactly the same. When I double clicked them Photo Viwer launched but had a text message saying I didnt have the permission to access the file location, and things like readme files for product gave basicaly the same message when I tried to open them in notepad.
I checked around other DAZ folders and had no other problems. Lot's of my own presets were all still there with previews and working (except for loading textures), it's just the contents of my Runtime that has been effected.
I Googled DAZ Studio Folder Permission Problems and found this http://www.daz3d.com/forums/discussion/23389/P15/#346917 and tried some of the help being offered but had no luck.
I am using DS 4.6, on a Windows 7 PC and the only things I can remember leading up to this point was emptying my recycle bin, milling around on youtube and then putting my PC into sleep mode with DS open. Normaly I would set a render going and leave my PC on until I got home from a friends, but I wasn't ready to render and so put the PC in sleep mode instead. When I got home I saw that my visiting brother had tried to use my PC but didn't know the password. I don't know if that would have any effect, but it's the only thing I've done differently leading upto this so I thought I would include it as at this point I have no idea what has happaned. I've tried doing a system restore to a date 6 months ago and that had no effect, nor did reinstalling DS so at this point I thought it would be a good time to see if anyone else might be able to shed any light on the situation as there is only one account on this PC and I've never had this trouble until yesterday.
Thank you for your time.
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Comments
Where is your runtime located?
Hey buddy, thanks for the reply.
The runtime location is as bellow.
D:\BACKUP\Main User\Documents\DAZ 3D\Studio3\content\Runtime
Is it worth me taking screen shots from DAZ and the permission messages etc?
I vote for screen captures as without visuals I'm having a hard time understanding what the issue you are seeing is. A picture is worth a thousand words and all that, you know.
Try to repair the disk containing the runtime by running a checkdisk with all options. You may have security descriptors that are corrupted, thus having permissions problems
Here we are with a few screen shots.
I went to the drive the runtime folder is on and and tried to run the error checker, but when I hit start I got a message saying 'Windows can't check the disk while it's in use. Do you want to dismount the volume first? Note: All opened handles to this volume will become invalid' I wasn't exactly sure what that meant so I clicked cancel. Sorry folks I've only just made the leap to Windows 7 a about 2 months ago so I am still trying to get used to it.
Allow to dismount the volume so that the check can be done. You can't use a drive while it is being checked. If Windows can't dismount it, it will ask if you want to do it at next reboot. The drive will be marked for checking if you accept, then you'll just have to reboot your computer
Thanks buddy, I gave it a try and let it run but it didn't find any errors and didn't make any changes to my situation. Thanks for the help through, it is very much appreciated.
I have a rule / philosophy about computers, "Computers are stupid, don't do anything that could confuse them". I can't help wondering if the problem is having the directory named "BACKUP". The OS may consider this a hands off system folder. Try copying the DAZ 3D folder and its sub-folders to the root of the D: drive and map that in Studio's Content Directory Manager.
That's not the end. Let's go on will you?
If the checkdisk didn't bring anything you can just try to get permission again. Right click on your runtime folder => properties => Security => Advanced => replace all permissions on child object
If you get errors because you're not the object owner then you'll have first have to get ownership of all child object (Ownership tab in security )
You can name a folder backup, it doesn't make any difference. It's not used by windows.
That's not the end. Let's go on will you?
If the checkdisk didn't bring anything you can just try to get permission again. Right click on your runtime folder => properties => Security => Advanced => replace all permissions on child object
If you get errors because you're not the object owner then you'll have first have to get ownership of all child object (Ownership tab in security )
Thanks buddy. I tried all the ownership and permission settings numerous times yesterday. I tried them again today just incase I was doing something wrong when following the steps in the post I linked to in my original message. Still no luck :( I get a pop up that says permissions will be changed for all the contents of the folder, followed by all the file names zipping by really quick. A couple of times I've made sure I've done the ownership thing before I then set permissions but still had no luck.
If you take a look at the screenshots I uploaded, there seem to be duplicate users in the permissions window, but I can't remove them. Could that have something to do with it? As I mentioned before, I am still new to Win7, so it may just be easier for me to uninstall DAZ, remove my runtime folder and start fresh as much as I hate to say it and have to re-download all my content etc. Thanks again for all your time and help, it really is appreciated.
Did you get ownership or permission error when you tried to change them?
For the double entries in the security, check if one of the special permission denies any right. Even if you have inherited Full control, a right denial will always take over
You won't need to reinstall DS if you choose to reinstall. You'll just have to reinstall your contents
I just checked the security tab on the runtime folder and none of the accounts have a tick next to special permissions. Is this the source of the problem? All the other items have a tick next to them. Thanks again.
Is there any way to change permissions on a more global level, rather than just on a single folder?
No but can't be sure till you look inside. Properties => Security => Advanced => select one user that has special permission => modify permission
There you'll be able to see what for special permission you have
Or you can simply try to delete all doubles that have special permission. Property => Security => Modify. Just be carefull not to delete the user groups that have Full Control
There is an information I need that you didn't answer. Did you get ownership or permission error when you tried to change them?
Whoops, sorry I forgot to mention about the error thing, but no, I had no errors when I was changing ownership etc.
I've put in some screen shots of my runtime properties. It seems that noone of the accounts in the list have special permissions ticked. Then when I click the advanced section it says that Authenticated Users and Users have special permission of some kind whic is super confusing to me. As I've mentioned I am still new to Win7 and I am in unbroken ground. I don't understand what all the things like inhertiable permissions, object permissions are and if I should replace them etc. Maybe you will see where I've gone wrong in these screen shots.
if you look at the Runtime folder in Windows what colour is it? Have you manually unzipped content recently, using the Windows unzip tool? Some zips unpacked with the Windows tool are encrypted and can cause problems, though I've not seen one like this.
I'm not sure you have permission problem then in fact
Can you just start DS, then load one of the item you have problem with, then open DS Log file and paste the lines after "DAZ Studio Started"
I did unzip some content on the same day things went pear shaped but I used WinRAR. The text for the Runtime folder used to be green but its now black. What that means I have no idea.
I had no idea how find the log, but google showed me. Here you go bud, it's rather long.
+++++++++++++++ DAZ Studio 4.6.0.18 starting +++++++++++++++++
Platform bits: 64
Qt Version: 4.8.4
Running on Windows 7, Build 7601, Service Pack 1
CPU Information:
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CPU Brand String: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz
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Physical Memory:
Total: 3.9 GB (4275494912)
Avail: 1.7 GB (1912803328)
Virtual Memory:
Total: 7.9 TB (8796092891136)
Avail: 7.9 TB (8795884933120)
Current Memory Usage: 55%
Current DateTime:
Loc: Wed 14. Aug 13:25:04 2013
UTC: Wed 14. Aug 12:25:04 2013
Temp Data:
Location = C:/Users/Main User/AppData/Roaming/DAZ 3D/Studio4/temp
Disk Total: 458.9 GB (492830715904)
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Locale: en_GB
No translator found.
Reading style definition C:/Program Files/DAZ 3D/DAZStudio4/resources/style/Darkside.style
Creating managers
Reading help index
Reading help file C:/Program Files/DAZ 3D/DAZStudio4/docs/DAZ Studio/DAZStudioHelp.dsx
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OpenGL renderer: GeForce GTX 560 Ti/PCI/SSE2
OpenGL version: 4.1.0
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Number of auxiliary buffers: 4
Number of texture units: 4
Depth buffer bit resolution: 24
Maximum OpenGL texture size: 16384 x 16384
Current OpenGL Texture Quality Setting: Good Performance
RGBA color bitplane resolutions: 8 8 8 0
GLSL version: 4.10 NVIDIA via Cg compiler
Shadow mapping supported
VBO supported
WARNING: dzvalentinaobjectdatabase.cpp(38): DB Register Open error: Cannot establish VC_Connection with remote server.
Make sure the server address and port number are correct.
DB Register Open error: Cannot establish VC_Connection with remote server.
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WARNING: dzvalentinaobjectdatabase.cpp(38): DB Register Open error: Cannot establish VC_Connection with remote server.
Make sure the server address and port number are correct.
DB Register Open error: Cannot establish VC_Connection with remote server.
Make sure the server address and port number are correct.
*** Scene Cleared ***
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There is no error related to your problem yet or you didn't load a problematic item. Can you upload the log somewhere and PM me the link ? That will be quicker I think.
That was the scene I took a screen shot of and posted earlier where my character wa all kinds of crazy colours.
I just opened a blank scene and tried to load a hair pop. The log had this at the bottom,
WARNING: QImage::scaled: Image is a null image
WARNING: QImage::scaled: Image is a null image
WARNING: QImage::scaled: Image is a null image
WARNING: QImage::scaled: Image is a null image
Importing File...
Importing Kandy Hair.cr2 ...
Time to load file: 15.3493 ms
Failed to import: D:/BACKUP/Main User/Documents/DAZ 3D/Studio3/content/runtime/libraries/character/BO Kandy Hair/Kandy Hair.cr2
Unable to open file
Building Scene...
If you like I could mail you the log's as I don't have anywhere to upload them. Drop m your email with a PM if you like.
No it's ok
Navigate to D:/BACKUP/Main User/Documents/DAZ 3D/Studio3/content/runtime/libraries/character/BO Kandy Hair/
and try to copy Kandy Hair.cr2 and paste it somewhere
I've just tried it and it said that I would need to provide administrator permission to copy the file. I clicked continue and it said I didnt have the permission needed.
I remember getting messages like that when installing software etc when I first came to win7, but I always just clicked to continue and it would do so. Strange.
It will let me delete things in the runtime folder if that helps you in anyway.
Thanks again for all your time and help.
No need to thank me at every post :) It keeps me busy while my CPU is busy rendering
It seems you're not admin, click on Windows Start menu, go to programs->accessory-> then right click on Windows explorer and choose 'run as administrator'
Then try again to copy/paste the file in the newly openened explorer
Thanks bud. I tried that and sadly it didn't work.
I am really starting to think it may have something to do with me droping some content in there the day things went wrong as Richard was talking about up above. I put it directly into the runtime folder, and it's only my runtime folder that is effected. I think I might just have to bite the bullet and delete my runtime and start downloading it all again.
No I think the problem is that the security ID on your Windows differs of the one of your D Harddrive, or something messed the security ID
The other case could be eventually file encryption but I doubt you encrypted your files on another PC?
I don't know how you got that and the only way to pass that is to take again ownership of the files, then reassign permissions properly. If that doesn't work you'll effectively have to reinstall your content
So last try : open again your Windows Explorer as Administrator then navigate to your file and take ownership of the file
Once you've taken ownership, close the property windows by clicking on "OK" so that the ownership takes effect
Then right click on the file again and open the property panel, then give 'Full Control' to Everyone
After that try again to copy/paste the file
Thanks dude, I've tried all of that and still no luck.
Thanks for all your help and time in trying to sort this out for me but I think I am just going to have to put this down to a glitch in the system and start over. It might not be such a bad thing as I've copied over all my content form an old machine (no, it wasn't encrypted as you asked previously) and it wasn't very well organised. At least this will be a nice fresh start for my content library.
Thanks again for all your help! :D
Sorry we couldn't sort it out. Good luck for the reinstallation