Luthbel's Fallen - distortion in right wing
ObscuroArcanum
Posts: 135
I am having a problem with Luthbel's Fallen, when applying the poses from DM's Underworld Diaries pack to him, and I'm getting an odd distortion in his right wing (as shown in the attached image)
I thought it may have been a problem with my scene corrupting, so after my render finished, I opened a new file and dropped Fallen in and hit him with the pose, and I still got the same problem with the wing.
Has anyone encountered this problem before? Or know of how to contact Luthbel so I can ask them what could be causing the problem on Fallen? My scene, that I have spent the last two days rendering out, I will just Photoshop over the distortion on his wing, but I have more images where I plan on using Fallen and would like to know what's going wrong.
I'm using Poser Pro 2012.
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Comments
Playing further with Fallen, I think I have identified the morph dials that are causing the distortion.
Grasp
Inflate
ExpandContract1
If I dial these back to their 0 setting, the right wing doesn't deform.
Not sure if it helps any, for narrowing down what is wrong.
You'll need to file a zendesk request to get this fixed.
On the main store page go to
Help > Contact Us > Submit a Help Request > Submit
Fill out the form and choose Contact Department of Technical Support.
^That may not do much. While Fallen by Luthbel is sold here, DM's Underworld Diaries is not and this might be deemed an issue with the pose itself rather than the character.
I have already contacted Danie and she assured me there was nothing wrong with the poses, and that the problem is with Fallen and I should contact Luthbel for assistance.
But it's a fair point you made, about the ticket, and maybe it will not do much. (It really doesn't make sense that definite lines are being drawn between what DAZ support will and will not help with, when so many products overlap between here and Rendo. It just makes it frustrating when you do have a problem.)
I will submit a ticket and hope for the best.
I have no idea where Luthbel dropped off to. Good luck with the support system.
I don't suppose you know any contact details for Arien?
I have submitted my support ticket, so hopefully I will hear back from them soon, one way or the other. I have some other scenes I want to be making with Fallen, but I'm going to hold fire on them until I see if I can get this wing issue sorted out. The one image I have made, it's going to take a fair bit of work in Photoshop to get rid of it.
No, I don't, sorry. I don't have those poses, but I do have Fallen. I'll check in Poser (2012 since that's what you're using) to see if I get the same issue w/ those morph dials.
I'm getting it, too, and Danie is right, it's an issue with Fallen. It's happening on the Right Wing Forearm when ExpandContract1 is outside of a -3 to 5.0 range roughly.
/edit
This issue is NOT present in Daz Studio (I tested with 4.6). It does happen with Poser Pro 2012 and 2014.
I won't say it is great news that you're able to get the wing to do the same thing, but it certainly reassures me that it isn't just a problem with my system that no one can replicate!
*hug* Thankyou for checking it out!
Hopefully I will hear from DAZ on my ticket soon about a solution, but I likely won't hear anything for a couple of days. The last ticket I submitted was almost a week before I heard back.
Especially with it going on the weekend.
Yup, and depending on how many other tickets get submitted, that might also have an impact.
If the ticket heralds any solutions, I'll post them up here, so you can try and fix your Fallen as well :)
Sweet, thanks. :)
Please note that Tech Support tickets will often take longer to be solved than other tickets, because the fault needs to be confirmed and then tested to check if it is reproducable.
Do you get problems with the wings using any other pose sets?
Yes, I still get the problem with the wing, even if I don't use any poses from the DM pose pack or the poses that came with Fallen. Turning the dials on Fallen can still replicate the problem with the wing.
Vaskania encountered the same problem with Fallen's wings when she turned the dials.
I tested it without using a pose. It happens just by using the dial on the figure. Something is distorting that part of the mesh. It's visible in wireframe also.
OK, so that is definitely a problem that needs tech support, Any additional information that you can add to the tech support ticket will help them to narrow down what the problem is, including the fact that it happens with different pose sets. etc.
I will double-check what is on my ticket and add any extra information. I am pretty sure I mentioned in the ticket that the problem occurs, even without using any poses, but I will check
Sorry, I didn't mean to drop out of the thread, but when I saw the mesh distortion I was pretty certain it was a bad vert position in a morph. Which would require tech support to fix. :)
It isn't a problem. It looks like it is a problem with Fallen, the figure itself, so a support ticket would have needed to be created anyway, since I don't know how to get in touch with Luthbel. :)
Edit: Stumbled across the memberlist feature on the forum - no idea how I found it either! - so I will try sending them a message.
I've received a reply from my support ticket.
The problem is the "Right Wing Index 1 Y rotation's sphere maps are read differently by newer versions of Poser than the one it was made in"
They are working on fixing the problem, and when it's fixed, Fallen will be available as a download in the DIM. :)
Great! :) :)
Thanks for the heads up. :)
I've seen that before myself. Glad that it's being fixed now.