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serial number location

laverdet_943f1f7da1laverdet_943f1f7da1 Posts: 252
edited December 1969 in Carrara Discussion

hi!!!
I 've buyed C 85 pro, but impossible to get a serial number, to activte it... nor in "my account", nor in my mail box!..
where is it???

Comments

  • frank0314frank0314 Posts: 14,028
    edited December 1969

    Double check your My Serial Number in you My Account. It is list as something weird. It does have Carrara in the name but it's at the end.

  • NeilV_1NeilV_1 Posts: 442
    edited December 1969

    don't forget you might have more than one page of S/N numbers ether display a lager amount or go to the next page I have 20 different S/N numbers but the default display is only 10 and the new C8.5 one is no the second page.

  • NeilV_1NeilV_1 Posts: 442
    edited December 1969

    But if it's still not there submit a support ticket with your invoice number and support will sort you out.

  • laverdet_943f1f7da1laverdet_943f1f7da1 Posts: 252
    edited December 1969

    thank you for your answers!!! effectively, the s/n was at the end of the list, and I did"nt notice it first!!!

  • frank0314frank0314 Posts: 14,028
    edited December 1969

    I'm glad you found it

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