Serial number crash

denglerdengler Posts: 0
edited December 1969 in Carrara Discussion

Hi all!

I try to use the serial number provided by DAZ and my Carrara 8.5 crashes all the time.
Any suggestion? any clue?


This is the error message I get from the OsX.

Thanks


Process: Carrara [1754]
Path: /Applications/DAZ 3D/*/Carrara.app/Contents/MacOS/Carrara
Identifier: com.eovia.carrara.macho.8.5.0.243
Version: 8.5.0 (8.5.0.243)
Code Type: X86 (Native)
Parent Process: launchd [168]
Responsible: Carrara [1754]
User ID: 501

Date/Time: 2013-12-31 15:05:21.590 -0600
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: F90A8585-6271-B828-EC81-D01EE9759FBA

Sleep/Wake UUID: 0D5CD5B9-63A3-4FA4-887C-CDFDA0DC64A7

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x93d43952 __pthread_kill + 10
1 libsystem_pthread.dylib 0x93a0c167 pthread_kill + 101
2 libsystem_c.dylib 0x92b9d340 abort + 155
3 com.eovia.carrara.macho.8.5.0.243 0x0047024d boost::date_time::day_clock::local_day() + 4496639
4 com.eovia.carrara.macho.8.5.0.243 0x004024be boost::date_time::day_clock::local_day() + 4046704
5 com.eovia.carrara.macho.8.5.0.243 0x004027cc boost::date_time::day_clock::local_day() + 4047486
6 com.eovia.carrara.macho.8.5.0.243 0x0040424e boost::date_time::day_clock::local_day() + 4054272
7 com.eovia.carrara.macho.8.5.0.243 0x00177c23 boost::date_time::day_clock::local_day() + 1382101
8 com.eovia.carrara.macho.8.5.0.243 0x002f5439 boost::date_time::day_clock::local_day() + 2944747
9 com.eovia.carrara.macho.8.5.0.243 0x002f5543 boost::date_time::day_clock::local_day() + 2945013
10 com.eovia.carrara.macho.8.5.0.243 0x002f92e9 boost::date_time::day_clock::local_day() + 2960795
11 com.eovia.carrara.macho.8.5.0.243 0x002f757d boost::date_time::day_clock::local_day() + 2953263
12 com.eovia.carrara.macho.8.5.0.243 0x002f7d7d boost::date_time::day_clock::local_day() + 2955311
13 com.eovia.carrara.macho.8.5.0.243 0x002f81f7 boost::date_time::day_clock::local_day() + 2956457
14 com.eovia.carrara.macho.8.5.0.243 0x0028dde8 boost::date_time::day_clock::local_day() + 2521242
15 com.eovia.carrara.macho.8.5.0.243 0x0011d8c6 boost::date_time::day_clock::local_day() + 1012600
16 com.eovia.carrara.macho.8.5.0.243 0x0011dc3f boost::date_time::day_clock::local_day() + 1013489
17 com.eovia.carrara.macho.8.5.0.243 0x0011ddc3 boost::date_time::day_clock::local_day() + 1013877
18 com.eovia.carrara.macho.8.5.0.243 0x0030b777 boost::date_time::day_clock::local_day() + 3035689
19 com.eovia.carrara.macho.8.5.0.243 0x00024f06 0x1000 + 147206
20 com.eovia.carrara.macho.8.5.0.243 0x00024e2d 0x1000 + 146989

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x93d44992 kevent64 + 10
1 libdispatch.dylib 0x93ac78bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x93ac7556 _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x93d3ef7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x93d3e16c mach_msg + 68
2 com.apple.CoreServices.CarbonCore 0x937b77cd TS_exception_listener_thread + 138
3 libsystem_pthread.dylib 0x93a0b5fb _pthread_body + 144
4 libsystem_pthread.dylib 0x93a0b485 _pthread_start + 130
5 libsystem_pthread.dylib 0x93a10cf2 thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x93d3ef7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x93d3e16c mach_msg + 68
2 com.apple.CoreServices.CarbonCore 0x937b8426 YieldToThread + 326
3 com.apple.CoreServices.CarbonCore 0x937b866f YieldToAnyThread + 18
4 com.eovia.carrara.macho.8.5.0.243 0x00400479 boost::date_time::day_clock::local_day() + 4038443
5 com.eovia.carrara.macho.8.5.0.243 0x004006be boost::date_time::day_clock::local_day() + 4039024
6 com.eovia.carrara.macho.8.5.0.243 0x0031c61e boost::date_time::day_clock::local_day() + 3104976
7 com.eovia.carrara.macho.8.5.0.243 0x003f5f2a boost::date_time::day_clock::local_day() + 3996124
8 com.apple.CoreServices.CarbonCore 0x937b80bc CooperativeThread + 305
9 libsystem_pthread.dylib 0x93a0b5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x93a0b485 _pthread_start + 130
11 libsystem_pthread.dylib 0x93a10cf2 thread_start + 34

Thread 4:
0 libsystem_kernel.dylib 0x93d3efce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x93787311 MPWaitOnSemaphore + 104
2 com.eovia.carrara.macho.8.5.0.243 0x0040e0bd boost::date_time::day_clock::local_day() + 4094831
3 com.eovia.carrara.macho.8.5.0.243 0x00389564 boost::date_time::day_clock::local_day() + 3551254
4 com.eovia.carrara.macho.8.5.0.243 0x00179026 boost::date_time::day_clock::local_day() + 1387224
5 com.eovia.carrara.macho.8.5.0.243 0x00325941 boost::date_time::day_clock::local_day() + 3142643
6 com.eovia.carrara.macho.8.5.0.243 0x0040dea1 boost::date_time::day_clock::local_day() + 4094291
7 com.apple.CoreServices.CarbonCore 0x9378756e PrivateMPEntryPoint + 68
8 libsystem_pthread.dylib 0x93a0b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x93a0b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x93a10cf2 thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x93d44046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x93a0cdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x93a10cce start_wqthread + 30

Thread 6:
0 libsystem_kernel.dylib 0x93d44046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x93a0cdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x93a10cce start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00470211 ecx: 0xbffff64c edx: 0x93d43952
edi: 0xa07c71a8 esi: 0x00000006 ebp: 0xbffff668 esp: 0xbffff64c
ss: 0x00000023 efl: 0x00000206 eip: 0x93d43952 cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00470200

Logical CPU: 0
Error Code: 0x00080148
Trap Number: 132


Binary Images:
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0x93e7d000 - 0x93e87ff7 com.apple.DirectoryService.Framework (10.9 - 173.1.1) /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
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0x95164000 - 0x951e4ff7 com.apple.CoreServices.OSServices (600.4 - 600.4) <1227DF22-E2DA-3764-A1CA-10CC0CEBE377> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x951e5000 - 0x953e7ff7 com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x953e8000 - 0x95424ff4 com.apple.RemoteViewServices (2.0 - 94) /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
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0x9557c000 - 0x9557effb libRadiance.dylib (1038) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x9557f000 - 0x955cfff7 libcorecrypto.dylib (161.1) <135FD99E-2211-3DF4-825C-C9F816107F0C> /usr/lib/system/libcorecrypto.dylib
0x955d0000 - 0x9569dff7 com.apple.backup.framework (1.5 - 1.5) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x9569e000 - 0x95765ff7 com.apple.DiscRecording (8.0 - 8000.4.6) <84A7EC09-3BBD-3E04-A88C-6D3B724448FF> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x95769000 - 0x959fefff com.apple.RawCamera.bundle (5.02 - 725) <2F8F4543-26DD-30E3-A6C8-9A9F12E63D31> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
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0x95aac000 - 0x95ad4fff libsystem_info.dylib (449.1.3) /usr/lib/system/libsystem_info.dylib
0x95ad5000 - 0x95addfff libcopyfile.dylib (103) <1B1484BD-08B6-3BA9-94CA-A7C24B610EB3> /usr/lib/system/libcopyfile.dylib
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0x95bcb000 - 0x95cd7fff com.apple.ImageIO.framework (3.3.0 - 1038) <0B4A6607-9FBC-3A6C-984A-0542DE8385FB> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x95cda000 - 0x95cdafff com.apple.Carbon (154 - 157) <6E680560-FD53-3C00-BDF7-7AFA28747DC8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x95cdb000 - 0x95cddfff libsystem_configuration.dylib (596.12) <1C31C3F6-568D-3854-AE03-A5DA2F39297E> /usr/lib/system/libsystem_configuration.dylib
0x95cec000 - 0x95cfbfff libGL.dylib (9.0.83) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x95cfc000 - 0x95cfcfff com.apple.Accelerate (1.9 - Accelerate 1.9) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x95cfd000 - 0x95d94ff7 com.apple.ink.framework (10.9 - 207) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x95d95000 - 0x95da0ff6 com.apple.NetAuth (5.0 - 5.0) <3B2E9615-EE12-38FC-BDCF-09529FF9464B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x95e4d000 - 0x95e59ff7 com.apple.OpenDirectory (10.9 - 173.1.1) <2AA24814-2DC6-3E28-B71B-186B686F0F19> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x95ec4000 - 0x95f01ffb libGLImage.dylib (9.0.83) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x95fdc000 - 0x9601bff7 com.apple.bom (12.0 - 192) <50F9D23C-9C9A-38BF-B4E2-66D93BE2A174> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x96024000 - 0x96024ffd libOpenScriptingUtil.dylib (157) <4D06E8ED-D312-34EA-A448-DFF45ADC3CE5> /usr/lib/libOpenScriptingUtil.dylib
0x96025000 - 0x9602efff libsystem_notify.dylib (121) <623269F5-1518-3035-A916-8AF83C972154> /usr/lib/system/libsystem_notify.dylib
0x9602f000 - 0x9602ffff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x96030000 - 0x96091ff7 com.apple.Symbolication (1.4 - 129) /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x96092000 - 0x96178ff7 com.apple.coreui (2.1 - 231) <1C1AE894-C5C2-3F1C-BF29-B152ECD9BD88> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x96179000 - 0x961c8fff com.apple.opencl (2.3.57 - 2.3.57) <93385E1C-00D9-31BE-9652-7F3C09484B3E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x961c9000 - 0x962dbffc libsqlite3.dylib (158) /usr/lib/libsqlite3.dylib
0x962dc000 - 0x962dcffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <8A37963C-DF6F-3DFF-94E9-407DC5DFEDA9> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x962dd000 - 0x962ddfff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9632d000 - 0x96386ffa libTIFF.dylib (1038) <691DAAFD-D72B-3BE9-AE5C-84AF86BE66CD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x963dd000 - 0x964c8ff4 com.apple.DiskImagesFramework (10.9 - 371.1) /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x964c9000 - 0x964ceff3 libsystem_platform.dylib (24.1.4) <875321B9-34EF-3FCC-880C-633FA05223F5> /usr/lib/system/libsystem_platform.dylib
0x964cf000 - 0x964dfff5 com.apple.LangAnalysis (1.7.0 - 1.7.0) <71DE7754-0A47-3F35-B1BF-B1FE7E1311E0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x964f7000 - 0x9653ffff com.apple.PerformanceAnalysis (1.47 - 47) <16935C0F-7F9F-316E-9D46-11973DE0904A> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x96540000 - 0x9655dffb libresolv.9.dylib (54) <3EC12A7F-6BA1-3976-9F1F-6A4B76303028> /usr/lib/libresolv.9.dylib
0x96588000 - 0x965d6ff9 com.apple.HIServices (1.22 - 466) <30636237-408A-3552-90C1-1279348DF7CB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x965d7000 - 0x96660fff com.apple.CoreSymbolication (3.0 - 141) <178DDF5C-B6DA-39BD-84F5-FD3FA7E93BF8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
0x96661000 - 0x96668ffe com.apple.agl (3.2.3 - AGL-3.2.3) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x96669000 - 0x96693fff libxslt.1.dylib (13) <249D54AB-1D82-38FE-ABEC-0D575450C73B> /usr/lib/libxslt.1.dylib
0x96694000 - 0x96910ff7 com.apple.QuickTime (7.7.3 - 2826) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x96911000 - 0x96915ffc libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib
0x96916000 - 0x9691afff libheimdal-asn1.dylib (323.12) <9EA2A221-301B-3B9A-BBF2-38134145B5A8> /usr/lib/libheimdal-asn1.dylib
0x9727c000 - 0x9728efff libsystem_asl.dylib (217.1.4) <51EB17C9-9F5B-39F3-B6CD-8EF238B05B89> /usr/lib/system/libsystem_asl.dylib
0x972f2000 - 0x97327ffd libssl.0.9.8.dylib (50) /usr/lib/libssl.0.9.8.dylib
0x97328000 - 0x97338ff7 libsasl2.2.dylib (170) /usr/lib/libsasl2.2.dylib
0x9735a000 - 0x97388ff3 com.apple.DebugSymbols (106 - 106) /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x97389000 - 0x97396ff7 com.apple.AppleFSCompression (56 - 1.0) <0C44B3E4-C4A7-3A65-9C1A-334CA3E35BDB> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompression
0x9771c000 - 0x9775aff7 com.apple.NavigationServices (3.8 - 215)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x97ab6000 - 0x97b91ff7 com.apple.LaunchServices (572.23 - 572.23) <7E52FB5C-9ECF-3CB9-BF18-6652B8D8CDE0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x97bfd000 - 0x97c2effa libsystem_m.dylib (3047.16) <28E614E8-7802-3E84-960A-AD4721EF10F7> /usr/lib/system/libsystem_m.dylib
0x97c2f000 - 0x97e9cff6 com.appl

Comments

  • DartanbeckDartanbeck Posts: 21,522
    edited December 1969

    Whoa... dude...
    go through that message and erase any serial numbers and/or personal computer sensitive numbers off of it! Yikes!

  • evilproducerevilproducer Posts: 9,050
    edited December 1969

    Aside from the hardware, RAM and OS, most of that crash log is greek to me. ;-) When OS X asked if you wanted to submit the crash log, I hope you did so. I also think the log would help the Carrara developers, so when you get a chance, please take the time to submit the crash log to technical support through the Contacy Us or Help section of DAZ 3D's website. They need to know that this is an ongoing issue.


    Now for the potential work-around to get Carrara up and running. Try enabling the Root user and installing Carrara and entering the serial number as the Root user. You will want to disable it when you are done. I don't know for sure that it will work, but I have read other threads where that has helped.

    I do run OS X but it is on a PowerPC, so I don't have the latest OS X version, and I'm also using C7.2 Pro and not C8.5, so my knowledge with this issue is purely secondhand. Good luck!

  • ChoholeChohole Posts: 33,604
    edited December 2013

    Our Mac user CV says that it is OK Dart, no serial codes there, is all encrypted Mac stuff.

    Post edited by Chohole on
  • TotteTotte Posts: 13,948
    edited December 1969

    I run Carrara 8.5 on 10.9, but my first question is how did you install it?
    I needs to be installed "correctly" and DIM does that if you don't fiddle with the settings.

    The crash looks like a classic Carrara crash where it crashes when winding the gregorian clock and something happens.
    But if it isn't correctly installed Carrara will not have authority to write where it wants to write that setting (your serial) and it fails (and sometimes crashes, which is a bug )

  • TotteTotte Posts: 13,948
    edited December 1969

    Aside from the hardware, RAM and OS, most of that crash log is greek to me. ;-) When OS X asked if you wanted to submit the crash log, I hope you did so. I also think the log would help the Carrara developers, so when you get a chance, please take the time to submit the crash log to technical support through the Contacy Us or Help section of DAZ 3D's website. They need to know that this is an ongoing issue.


    Now for the potential work-around to get Carrara up and running. Try enabling the Root user and installing Carrara and entering the serial number as the Root user. You will want to disable it when you are done. I don't know for sure that it will work, but I have read other threads where that has helped.

    I do run OS X but it is on a PowerPC, so I don't have the latest OS X version, and I'm also using C7.2 Pro and not C8.5, so my knowledge with this issue is purely secondhand. Good luck!

    The thing is, submitting the crash log sends it to Apple (I've filed a bug a long time ago to Apple to make developers get sent crashlogs, but that is confidential info that Apple uses to track bugs in their stuff)

  • evilproducerevilproducer Posts: 9,050
    edited December 1969

    Yeah, I was going to say that to. I didn't see any serials or anything. The user ID of 501 is a generic user ID. I have three accounts on my system. My ID is 501, the next one created is 502 and the third one is 503. It's strictly local and gives no info to hack.

  • evilproducerevilproducer Posts: 9,050
    edited December 1969

    Totte said:
    Aside from the hardware, RAM and OS, most of that crash log is greek to me. ;-) When OS X asked if you wanted to submit the crash log, I hope you did so. I also think the log would help the Carrara developers, so when you get a chance, please take the time to submit the crash log to technical support through the Contacy Us or Help section of DAZ 3D's website. They need to know that this is an ongoing issue.


    Now for the potential work-around to get Carrara up and running. Try enabling the Root user and installing Carrara and entering the serial number as the Root user. You will want to disable it when you are done. I don't know for sure that it will work, but I have read other threads where that has helped.

    I do run OS X but it is on a PowerPC, so I don't have the latest OS X version, and I'm also using C7.2 Pro and not C8.5, so my knowledge with this issue is purely secondhand. Good luck!

    The thing is, submitting the crash log sends it to Apple (I've filed a bug a long time ago to Apple to make developers get sent crashlogs, but that is confidential info that Apple uses to track bugs in their stuff)

    Yes I know that it goes to Apple. That is why I suggested the OP also submit a copy to DAZ. If I recall, you can save a text version of the crash log. Not all the info. may be relevant to DAZ, but I'm sure their code jockeys have a library of error code numbers, and those at least could point the programmers in the right direction.

    It's certainly more useful to them, than to most of us.

  • TotteTotte Posts: 13,948
    edited December 1969

    Totte said:
    Aside from the hardware, RAM and OS, most of that crash log is greek to me. ;-) When OS X asked if you wanted to submit the crash log, I hope you did so. I also think the log would help the Carrara developers, so when you get a chance, please take the time to submit the crash log to technical support through the Contacy Us or Help section of DAZ 3D's website. They need to know that this is an ongoing issue.


    Now for the potential work-around to get Carrara up and running. Try enabling the Root user and installing Carrara and entering the serial number as the Root user. You will want to disable it when you are done. I don't know for sure that it will work, but I have read other threads where that has helped.

    I do run OS X but it is on a PowerPC, so I don't have the latest OS X version, and I'm also using C7.2 Pro and not C8.5, so my knowledge with this issue is purely secondhand. Good luck!

    The thing is, submitting the crash log sends it to Apple (I've filed a bug a long time ago to Apple to make developers get sent crashlogs, but that is confidential info that Apple uses to track bugs in their stuff)

    Yes I know that it goes to Apple. That is why I suggested the OP also submit a copy to DAZ. If I recall, you can save a text version of the crash log. Not all the info. may be relevant to DAZ, but I'm sure their code jockeys have a library of error code numbers, and those at least could point the programmers in the right direction.

    It's certainly more useful to them, than to most of us.
    But that crashlog is not, trust me. I've been reading Mac crashlogs since 1986, OS X ones since 1998 ;-)
    It's a callback that screws up on return and the log doesn't have the callback chain in it.

  • evilproducerevilproducer Posts: 9,050
    edited December 1969

    Totte said:
    Totte said:
    Aside from the hardware, RAM and OS, most of that crash log is greek to me. ;-) When OS X asked if you wanted to submit the crash log, I hope you did so. I also think the log would help the Carrara developers, so when you get a chance, please take the time to submit the crash log to technical support through the Contacy Us or Help section of DAZ 3D's website. They need to know that this is an ongoing issue.


    Now for the potential work-around to get Carrara up and running. Try enabling the Root user and installing Carrara and entering the serial number as the Root user. You will want to disable it when you are done. I don't know for sure that it will work, but I have read other threads where that has helped.

    I do run OS X but it is on a PowerPC, so I don't have the latest OS X version, and I'm also using C7.2 Pro and not C8.5, so my knowledge with this issue is purely secondhand. Good luck!

    The thing is, submitting the crash log sends it to Apple (I've filed a bug a long time ago to Apple to make developers get sent crashlogs, but that is confidential info that Apple uses to track bugs in their stuff)

    Yes I know that it goes to Apple. That is why I suggested the OP also submit a copy to DAZ. If I recall, you can save a text version of the crash log. Not all the info. may be relevant to DAZ, but I'm sure their code jockeys have a library of error code numbers, and those at least could point the programmers in the right direction.

    It's certainly more useful to them, than to most of us.
    But that crashlog is not, trust me. I've been reading Mac crashlogs since 1986, OS X ones since 1998 ;-)
    It's a callback that screws up on return and the log doesn't have the callback chain in it.

    So none of that is useful? You mentioned the "classic" Carrara crash because it couldn't wind the Gregorian clock. Couldn't write the serial where it wanted to. You don't think that would be good for the developers to see? If it is a classic bug, shouldn't they know it is not squashed and still occurring? I noticed the section once you pointed out the calendar issue. I have no idea what all the data means, but then I'm not a programmer. I can't believe that it has no value at all.


    I noticed a couple crash code references. I know from looking some of them up on-line that they can even help non-programmers like me, by at least identifying what happened. They used to really come in handy prior to the OS X days (I started with System 7 I seem to recall), when a system bomb would pop up with an error code. You were still screwed, but at least you could look up the code and perhaps see where it originated or general causes, what apps or extensions tended to cause it, etc.

  • TotteTotte Posts: 13,948
    edited December 1969

    The crash occurs here:

    Application Specific Information:
    abort() called
    
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib       0x93d43952 __pthread_kill + 10
    1   libsystem_pthread.dylib     0x93a0c167 pthread_kill + 101
    2   libsystem_c.dylib         0x92b9d340 abort + 155
    3   com.eovia.carrara.macho.8.5.0.243 0x0047024d boost::date_time::day_clock::local_day() + 4496639
    

    As you see it's a call to libsystem_pthread.dylib via libsystem_c.dylib (which fires of a thread or might be fiddling with other pthread related stuff, next you go into libsystem_kernel.dylib, and there abort() is called (which mist likely is a uncaught exception, but there is no references to the actual code called as it has returned, so it's a dead debug to track this one down.

  • rdollardrdollard Posts: 5
    edited December 1969

    I'm having the same issue when trying to enter the serial number for Carrara 8.5 (Mac 32-bit) version 8.5.0.243 on mac os 10.9.1. I installed it with Install Manager 1.0.1.108. I even tried reinstalling Carrara with root user and then entering the serial number - still crashed.

  • rdollardrdollard Posts: 5
    edited January 2014

    Ok. I was able to successfully run Carrara 8.5 (Mac-32 bit) on Mac OS 10.9.1 when running it in a terminal window with the sudo command. This is what I did:

    1) Open a terminal window
    2) cd to //Applications/DAZ 3D/Carrara8.5/Carrara.app/Contents/MacOS
    3) run sudo ./Carrara

    Post edited by rdollard on
  • evilproducerevilproducer Posts: 9,050
    edited December 1969

    rdollard said:
    Ok. I was able to successfully run Carrara 8.5 (Mac-32 bit) on Mac OS 10.9.1 when running it in a terminal window with the sudo command. This is what I did:

    1) Open a terminal window
    2) cd to //Applications/DAZ 3D/Carrara8.5/Carrara.app/Contents/MacOS
    3) run sudo ./Carrara



    Can you run it now without the terminal, or is it required each time? If so, you may still want to file a support ticket, so DAZ is aware of the issue and how it was fixed. It may help them pinpoint the cause.
  • rdollardrdollard Posts: 5
    edited December 1969

    Yes. I can now run Carrara normally from the Launchpad or application directory without having to re-run it in the terminal window with sudo.

    Interestingly, I ran Carrara from the terminal window once before trying it with sduo and got the following c++ file and line number error:

    QWidget::repaint: Recursive repaint detected
    /Users/build/DAZDevel/Build/Carrara85/InstallerScripts/Common/../../src/MCCore/Source/Qt/../../../Tools/MacHelperTool/BetterAuthorizationSampleLib.cpp:1835: failed assertion `response != NULL'
    Abort trap: 6

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