can not export or save model files

terryhubbard_fa33094c7d

As of yesterday, my Hexagon app stopped saving or exporting. I have deleted plists, reinstalled, restarted, but to no avail. When I try to do it it defaults to a '.ply' file, which is saved as an empty folder. WTF happened? Anybody?

Wee Dangerous John

No idea, never come across this before. All I can suggest is to reset your reset your preferences to default which you'll find in the Edit menu.

If you cannot get it to work may-be fill out a ticket via the "Contact Us" below.

Anyone else come across this issue ? 

Catherine3678ab

Never [so far] had that problem here either.

You may have thrown Hexagon a curved ball ... try exporting an .obj to the Desktop [avoiding any folders with a "." in their name, or subfolders of such folders.

First though, I'd go with Wee Dangerous John's idea of Resetting the Preferences to default, accept, close/open Hexagon ... adjust some of those default settings such as nixing the call home for updates, etc. Create a sphere, export an .obj to Desktop ... hopefully it'll work now. [and don't have a period in its name either]