Z Hollywood Glam Shape not shaping.

Hello -- I bought the Z Hollywood Glam Shape for Gen 8.1 and it is having zero effect on 8.1 or 8.  

I also bought the Swole shaper, and that works fine.  But I cannot seem to get the Hollywood Glam to work.

Is there a fix for this?  Because there are other shapes I'd thinking of getting, but now I worry they won't work either.

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