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Daz 3D, we have a problem

morphisdecelestemorphisdeceleste Posts: 2
in Daz Studio Discussion

Hello! I've been having issues with my Daz 3D installation lately, and as this (seemingly) is a unique issue here on the forums I figured I'd mention it. Here are my relevant installation data: Daz Studio 4.15.0.30 is installed on my system, and I'm running a system with an Intel Core i7-9700F and an nVidia RTX 2060 SUPER GPU, and I can provide further info if needed. Anyhow, to the issue at hand.

 

I've noticed that lately that whenever I attempt to perform a render with Daz Studio, that the computer inexplicably freezes, becoming completely unresponsive to user input- this is usually accompanied by the computer screen going "dark". I say that because when this happens, my computer and my monitor remain powered on (e.g., lamps remain active, et al.)- it's just that no signal is being sent to the monitor screen. Sometimes it happens after only a few iterations (and also before Daz can send any information to the log file- therefore I have no log entries with which you can diagnose the problem), and sometimes Daz will at least complete the render before the crash occurs- however, it always does, without fail. Once this happens, I have to initiate a hard shutdown of the computer. I've also noticed that many things that are highly GPU-intensive (and not just Daz) will trigger this phenomenon.

 

Any help concerning this issue will be appreciated (as this is getting extremely annoying), though I truly hope the cause of the problem doesn't involve some arcane aspect of my hardware setup, as I am completely inept when it comes to swapping out computer components and would therefore be completely SOL. Anyhow, thanks!

Comments

  • Richard HaseltineRichard Haseltine Posts: 101,043

    Unfotunately that does sound very like a hardware issue, though it would be sensible to try a clean reinstal of the GPU driver first.

  • SofaCitizenSofaCitizen Posts: 1,896

    I agree, it sounds like the video card may be overheating given that it happens when you are doing GPU-intensive things.

    If you are not tech-savvy yourself, hopefully you have a friend or family member that can maybe check for you. It might just be that there is a build-up of dust or it might be that a fan has stopped working.

  • crosswindcrosswind Posts: 7,004

    Suggest use GPU-Z to monitor the status of your hardware and use WinDbg to analyze minidump file to understand what really caused you system crashed...

  • PerttiAPerttiA Posts: 10,024

    SofaCitizen said:

    I agree, it sounds like the video card may be overheating given that it happens when you are doing GPU-intensive things.

    Or it could be the PSU (Power Supply Unit) either not powerfull enough or getting old and not performing like it used to.

    There has been one case where the computer crashed while using IRay in Viewport Preview mode, and after finding the right test program that was able to imitate the load, the culprit was the PSU.

    https://www.daz3d.com/forums/discussion/comment/6215226/#Comment_6215226
     

  • morphisdecelestemorphisdeceleste Posts: 2

    OK- I downloaded (and ran the GPU stress test with) OCCT- the computer ran just fine while the test was running. After I stopped the test though, the GPU immediately crashed. I would have to agree with you guys and say that it is a PSU issue, but I'd like to see what you all have to say about it before I make any final conclusions.

  • crosswindcrosswind Posts: 7,004
    edited April 2023

    Why didn't you use WinDbg to analyze what cause your system crash other than 'guessing' ? The analysis will give you the root reason of a system crash. It may just take 2-3 minutes...

    Post edited by crosswind on
  • morphisdecelestemorphisdeceleste Posts: 2

    I did one better- I opened up Event Viewer on my system, and here is the event from the time of the (latest) crash:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    - <System>

      <Provider Name="nvlddmkm" />

      <EventID Qualifiers="49322">14</EventID>

      <Version>0</Version>

      <Level>2</Level>

      <Task>0</Task>

      <Opcode>0</Opcode>

      <Keywords>0x80000000000000</Keywords>

      <TimeCreated SystemTime="2023-04-29T18:06:49.4990662Z" />

      <EventRecordID>2134</EventRecordID>

      <Correlation />

      <Execution ProcessID="4" ThreadID="8096" />

      <Channel>System</Channel>

      <Computer>DESKTOP-OI91LCI</Computer>

      <Security />

      </System>

    - <EventData>

      <Data>\Device\Video3</Data>

      <Data>CMDre 0000004c 00003ffc ffffffff 00000007 ffffffff</Data>

      <Binary>0000000002003000000000000E00AAC0000000000000000000000000000000000000000000000000</Binary>

      </EventData>

      </Event>

    I looked up the causes of what could be causing a fault to the nvlddmkm.sys module, and they are many (e.g., faulty GPU/PSU, out-of-date BIOS, unstable drivers, etc.). Going through a checklist of possible solutions now- hopefully something works!

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