Tickets not being responded to?

DarkElegance

I have now filed a ticket for an issue 3 times. I have the screenshot this time of it saying it was submitted. Yet Its either not going through, or not being replied to. I have also not received a confirmation of the ticket being received. This happened the other two times as well.
How do I get around this to file the issue.
No, I am not posting the issue here.

SofaCitizen

Check your spam/junk folders for the response. There should be an auto-acknowledgement from "DAZ3D Help Center <[email protected]>" with the subject of "Thank You For Contacting Daz 3D Tech Support" or "Thank You For Contacting Daz 3D Sales Support" as appropriate.  The responses from the actual employees would also come via this email address so you will want to make sure it's not blocked.

You can always check your account in the help section for the status of the tickets - the email is only an additional notification.

So if you have three duplicate issues in your open ticket area that is not ideal and you should probably close two of them.

vwrangler

Assuming that the autoresponse came through and is in your spam or some such ... Daz is WILDLY INCONSISTENT about responding to tickets, especially tech tickets. I currently have one that's been open for nearly four months waiting for an actual human response.

Request #432189 HD Normal Maps for Genesis 9 Name-and-number Characters    FILED 3 months ago (March 6)   Open

Another from a while back took two years to get a response. But then the sales tickets I've filed tend to get handled within a day or so. Tech tickets get responded to in Daz' own sweet time. Eventually. One hopes.

AgitatedRiot

My open ticket. Request #404397 Missing textures 1 year ago 1 month ago Open