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What Gives???

ArhainArt_4771996ArhainArt_4771996 Posts: 0
in Technical Help (nuts n bolts)

I recently changed my email as I will be closing my Google account and went to my account page and all my purchases ( after 2020-06-28), PC+ account were gone.

What gives??/

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,961

    You need to open a support ticket, this isn't something the forums can help with.

  • barbultbarbult Posts: 24,245

    Your profile shows that your account (ArhainArt) was just opened two days ago and you are not a Daz+ member. Did you create a new account instead of updating the email address in your existing account?

  • Richard HaseltineRichard Haseltine Posts: 100,961

    barbult said:

    Your profile shows that your account (ArhainArt) was just opened two days ago and you are not a Daz+ member. Did you create a new account instead of updating the email address in your existing account?

    Forum account date does not reflect store date, though it will reflect PC status - and would reflect the date of previous visit if this was older.

  • Richard HaseltineRichard Haseltine Posts: 100,961
    edited October 2023

    Having just looked I am seeing two other accounts associated with this one, forum side - so it may be as barbult says that you updated the wrong one. ArhainArt_1306226 is a + member.

    Post edited by Richard Haseltine on
  • ArhainArt_4771996ArhainArt_4771996 Posts: 0

    barbult said:

    Your profile shows that your account (ArhainArt) was just opened two days ago and you are not a Daz+ member. Did you create a new account instead of updating the email address in your existing account?

    No I only updated my email.

  • ArhainArt_4771996ArhainArt_4771996 Posts: 0
    edited October 2023

    Richard Haseltine said:

    Having just looked I am seeing two other accounts associated with this one, forum side - so it may be as barbult says that you updated the wrong one. ArhainArt_1306226 is a + member.

    I did not open a new account. All I did was update my email as the one I was using is slated for deletion. FYI: my old email was [email removed].

    Post edited by Richard Haseltine on
  • Richard HaseltineRichard Haseltine Posts: 100,961

    ArhainArt said:

    Richard Haseltine said:

    Having just looked I am seeing two other accounts associated with this one, forum side - so it may be as barbult says that you updated the wrong one. ArhainArt_1306226 is a + member.

    I did not open a new account. All I did was update my email as the one I was using is slated for deletion. FYI: my old email was [email removed].

    and that is the email for the ArhainArt_1306226 account, which is a + member and I believe you will find has recent orders.

  • ArhainArt_4771996ArhainArt_4771996 Posts: 0

    Richard Haseltine said:

    ArhainArt said:

    Richard Haseltine said:

    Having just looked I am seeing two other accounts associated with this one, forum side - so it may be as barbult says that you updated the wrong one. ArhainArt_1306226 is a + member.

    I did not open a new account. All I did was update my email as the one I was using is slated for deletion. FYI: my old email was [email removed].

    and that is the email for the ArhainArt_1306226 account, which is a + member and I believe you will find has recent orders.

    That is the account. I have submited a ticket to try and get this resolved. Thanks for your assistance! Greatly appreciated!

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