face transfer/g9 issue

Ughhh

ive been trying to use face transfer with g9 bercuase they look better and i get an error message saying it cant find the 9 start essentials? everyhting is installed properply so im not sure why its not working. i'd apprecaite any info

felis

What does the full error text in the log say?

Log file in Help > Troubleshooting > View Log File

And how are you installing things?