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Install Manager show nothing 0 download, 0 install, 0 installed.

fablemanfableman Posts: 23
edited August 1 in Technical Help (nuts n bolts)

Hi.

Install Manager show nothing 0 download, 0 install, 0 installed.

I tried to reinstall the IM nothing helps.

Iam stuck

Post edited by Richard Haseltine on

Comments

  • Blood-PawWerewolfBlood-PawWerewolf Posts: 305
    edited August 1

    same. this is what the log says when i was trying to figure out the reason:

    2024-08-01 08:28:50.480 [WARNING] :: Network Error during authentication.
    2024-08-01 08:28:50.480 [WARNING] :: Unable to parse purchased products
    2024-08-01 08:28:50.480 [WARNING] :: Invalid JSON formatting while processing purchased items.

     

    yet i don't know where the JSON file it's trying to read from is

    Post edited by Blood-PawWerewolf on
  • RasberriRasberri Posts: 301
    edited August 1

    same here I was just coming here to find out why this is happening.  It was running fine yesterday evening.

    And apparently if this is occurring with others, we are just not able to connect to DAZ servers for some reason.  Mine shows everything I downloaded and installed but ZERO 0 items Ready to download, I know this is not correct as I keep track what I have. It is as if DIM cannot connect to my Account or library online.  I have tried restarting to clear cache, logging out and back in and logging in again, but nothing helps. Here is a screenshot if that helps any sad

     

     

    DIM NOT working.png
    1877 x 847 - 71K
    Post edited by Rasberri on
  • Richard HaseltineRichard Haseltine Posts: 99,474

    Moved to Technical Help as it is not a Daz Studio topic.

    Yes, there seems to be an issue - we have reported it.

  • frank0314frank0314 Posts: 13,921

    It was fixed shortly after we reported it so it should be working now. If not let us know, please.

  • RasberriRasberri Posts: 301
    edited August 1

    It was working there for a while but now it is stalling again in the same manner as before.  It appears to have trouble finding and connecting to my account.  Here is what some of the log file shows:

     

    2024-08-01 12:32:18.731 [VERBOSE] :: Requesting current notification resources...

    2024-08-01 12:32:19.326 [VERBOSE] :: Finished retrieving current notification resources

    2024-08-01 12:32:19.326 [VERBOSE] :: Received current notification data

    2024-08-01 12:34:40.811 [VERBOSE] :: Received remote package data: Elapsed Time 2 min 24 sec 254 msec

    2024-08-01 12:34:40.811 [WARNING] :: Network Error during authentication.

    2024-08-01 12:34:40.811 [INFO] :: Json Parser (1,1): Syntax error - expected '{' or '['

    2024-08-01 12:34:40.811 [WARNING] :: Unable to parse purchased products

    2024-08-01 12:34:40.811 [WARNING] :: Invalid JSON formatting while processing purchased items.

    Post edited by Rasberri on
  • frank0314frank0314 Posts: 13,921

    Interesting. It just fired up for me and it's working as intended. Can you please try again? Maybe it jsut came back up.

  • RasberriRasberri Posts: 301

    Ok, thanks, y'all!  it worked that time!! 

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