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why does the program close unexpectedly

dannagiusy64dannagiusy64 Posts: 439
in The Commons

why does the program crash with this product? https://www.daz3d.com/the-harpwood-trail--forest-drive
Can someone help me?

Thanks.

Comments

  • GhostofMacbethGhostofMacbeth Posts: 1,628

    We will need a bit more information. Does it crash upon render? Upon load? What is your system specs? Can you include a log file? Thanks

  • DeeceyDeecey Posts: 136

    Do you have the required product for that? That might be why.

  • dannagiusy64dannagiusy64 Posts: 439

    The product loads without problems. It closes if I set the view in Iray or as soon as I move one of the set cameras. Now without touching anything on the cameras I have started a rendering. I cannot add anything to the stage otherwise it closes. Once the rendering is finished (if it gets to the end) I will share the log file. Fingers crossed. 

    GhostofMacbeth said:

    We will need a bit more information. Does it crash upon render? Upon load? What is your system specs? Can you include a log file? Thanks

  • dannagiusy64dannagiusy64 Posts: 439

    I also have the requested product https://www.daz3d.com/the-harpwood-trail-for-daz-studio ;

    Deecey said:

    Do you have the required product for that? That might be why.

  • DeeceyDeecey Posts: 136

    The only thing I can suggest is to send a PM to the vendor 

  • GhostofMacbethGhostofMacbeth Posts: 1,628

    Submit a ticket. Daz will take care of the questions. 

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