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Unable to upgrade to Daz Premier from Daz Plus

JazzmineJazzmine Posts: 5
edited October 14 in The Commons

Anyone else having problems. I am unable to update my address which is asked for in a dialogue box as the system just does not advance. Also appears there is now no way to cancel Daz Plus membership if I wanted to. Only an option to autorenew.

Post edited by Richard Haseltine on

Comments

  • LeanaLeana Posts: 11,692

    An option to cancel should appear if you set it to autorenew, otherwise there's nothing to cancel.

    Regarding the address, maybe try updating it in the "address book" in your account first? https://www.daz3d.com/customer/address

  • JazzmineJazzmine Posts: 5

    Thanks for your reply. When I select auto renew I have no cancel option.
    Also I did try updating in addess book but same dialogue box and unable to proceed. My address didn't need updating as it's correct.

  • LeanaLeana Posts: 11,692

    For the record, when it appears the "cancel" button is located under the tile for "base" membership, not under the one for DAZ+ (I don't find it logical at all, but that's how it is...)

  • JazzmineJazzmine Posts: 5

    Thank you. But it is not located there, or anywhere I can see.

  • JazzmineJazzmine Posts: 5

    This....

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  • LeanaLeana Posts: 11,692

    I don't think your membership is currently set to auto-renew, which would be why there's no cancel button.

  • Richard HaseltineRichard Haseltine Posts: 100,804

    Moved to the Commons as it is not a Daz Studio application topic.

    Will end in 2021? I think soemthing is very off there.

  • liquid1911liquid1911 Posts: 30
    edited October 14

    I haven't been able to upgrade either. Period. I finally got a message saying I had an upgrade offer but when I click that, nothing happens. Really wish they would work these kinks out before dropping it on everyone. I was a software dev manager for commercial doc manangement and case management system for courts across the country and these new things at Daz seem to come out without any internal  testing. I'm sure that's not the case but that is how it appears. Maybe they'll get it working before the sale ends, but I'm beginning to have doubts.

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    Post edited by liquid1911 on
  • LeanaLeana Posts: 11,692

    If you try using this URL does it show the offer? https://www.daz3d.com/subscription/membership/offer

  • UthgardUthgard Posts: 863

    Leana said:

    If you try using this URL does it show the offer? https://www.daz3d.com/subscription/membership/offer

    In my case, it doesn't. It goes to the membership page, with a button allegedly linking to my offer that goes back to the membership page in a weird loop.

    (Sorry for the hijack, I just noticed this.)

  • liquid1911liquid1911 Posts: 30
    edited October 15

    Leana said:

    If you try using this URL does it show the offer? https://www.daz3d.com/subscription/membership/offer

    No. It just reloads the same page.

    Post edited by liquid1911 on
  • PixelSploitingPixelSploiting Posts: 898

    ^Exactly the same problem here.

  • Evoli19KSEvoli19KS Posts: 10
    edited October 16

    I also had that broken "view premier offer" button, then I had the idea to click on "autorenew", then "continue", and after that the page reloaded and the cancel membership appeared on base tier, clicking on the "view premier offer" had worked! And then my not used $6 coupons had been replaced by $10 ones… but no matter!

    Now I only need to wait until that fabulous 30% off gift card return (it was on the first day of premier sales, in case you wonder).

    Edit: "Change payment method" to Paypal also work now.

    Post edited by Evoli19KS on
  • DareshiranuDareshiranu Posts: 201

    I just looked at my account information as, I had not in a few days. It now has the "View Your Offer" button on my membership page, but it doesn't respond upon clicking. As my membership expires in June of 2030, they may have difficulty giving me anything approaching a fair deal, but who knows? Unless and until that button works, I certainly won't, eh?

  • MeltMelt Posts: 2

    Evoli19KS said:

    I also had that broken "view premier offer" button, then I had the idea to click on "autorenew", then "continue", and after that the page reloaded and the cancel membership appeared on base tier, clicking on the "view premier offer" had worked! And then my not used $6 coupons had been replaced by $10 ones… but no matter!

    Now I only need to wait until that fabulous 30% off gift card return (it was on the first day of premier sales, in case you wonder).

    Edit: "Change payment method" to Paypal also work now.

    Thank you! This worked for me too!

  • ibr_remote aka infinity10ibr_remote aka infinity10 Posts: 469

    I don't even have an autorenew option and I am stuck in a perpetual loop between the membership choices option screen and the sign up screen.  I just am not able to sign up for Daz Plus.

  • P3DesignP3Design Posts: 130

    Same here, I filed a ticket, so waiting for an answer.

  • frank0314frank0314 Posts: 14,049

    We'll report it once they are in office today.

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