The Mac FAQ

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  • Totte,

    My Mac firewall had Studio, DIM, and Pg enabled to pass through. My McAfee has been turned off during this process.

    Any other thoughts? 

    Bill

  • TotteTotte Posts: 13,947

    If you start Studio, then in the small menu in the content library pane, do "Start CMS", what happens?

     

  • Totte, 

    When I hit the "Start CMS" button, the pointer turns into the "multi-colored" spinning wheel.  When the wheel stops spinning, nothing else happens.

    Bill

  • whfieldwhfield Posts: 47
    edited December 2017

    Totte, 

    I'm not sure if this will play into this problem, but I am running my system without the SIP turned on.  I am running an eGPU (AKiTiO Thunder3 PCIe Box with an NVIDIA GeForce GTX 1080 Ti card). Does having the SIP off interfere with the CMS?

    Thanks, 

    Bill

    Post edited by whfield on
  • Totte, 

    I think I answered my own question.  I turned the SIP back on, but CMS still does not load; not at start up of Studio or when I attempt to turn on with the "Start CMS" button.  This is quite the puzzle.

    Bill

  • Totte, 

    I uninstalled Studio, DIM and PostgreSQL and attempted a reinstall.  The CMS fails to function even with the clean install.  

    Bill.

  • TotteTotte Posts: 13,947
    whfield said:

    Totte, 

    I uninstalled Studio, DIM and PostgreSQL and attempted a reinstall.  The CMS fails to function even with the clean install.  

    Bill.

    That tells me Gatekeeper or the firewall prevets it from running

  • Good day Totte,

    The firewall was off and still off. How do I go forward from here?

    Bill

  • TotteTotte Posts: 13,947

    What do the postgres logile say now after you changed privilegies?
    The issue seems to be that it's not allowed or allowing itself to start.

  • Hello again, 

    Since I was reading that installing under an "Admin" profile could be an issue.  I stood up a "Standard" account on my Mac and tried again.  Still no luck.  Here is what the text log says in the installed program under the "standard" account:

    I've attached it in a file for your convenience.

    Your guidance is appreciated.

    Bill

     

     

    pdf
    pdf
    log.pdf
    80K
  • Totte, 

    Here is the log from Studio under the adminstrative account.  I hope that this can clarify the problem.

    Bill

    pdf
    pdf
    log from Admin account.pdf
    58K
  • Good Day Totte, 

    I've continued some analysis.  My old Mac is running 10.13.1 and my new Mac is running 10.13.2.  Could the new protocols between the two OSX cause the issue?

    Bill

  • TotteTotte Posts: 13,947
    edited December 2017

    I'm running 10.13.2 on one machine and no problem

    Can you show the log from the cms itself in ~/Library/Application Support/DAZ 3D/cms/ContentCluster/ named dblog.txt?

     

    Post edited by Totte on
  • MiloMilo Posts: 511

    Running 10.13.2 here as well

  • Good Day Totte and Milo, 

    Thank you for your persistent help in my cms problem.  I finally quit trying to work the configuration on my new MBP with the 10.13.2 OS.  My old MBP still had DAZ and CMS functioning.  I used the Time Machine profile from my old system and restored to my new system.  Everything is working now.  I am using 10.13.1 OS.  I could not find the variable between the two systems other than OS.  

    I am curious why the new machine with the new operating system could not run the Studio properly, but this work-around lets me get back to my creative ventures.

    Again, thank you for your assistance and patience during this troubleshooting process.

    Bill.

  • TotteTotte Posts: 13,947
    whfield said:

    Good Day Totte and Milo, 

    Thank you for your persistent help in my cms problem.  I finally quit trying to work the configuration on my new MBP with the 10.13.2 OS.  My old MBP still had DAZ and CMS functioning.  I used the Time Machine profile from my old system and restored to my new system.  Everything is working now.  I am using 10.13.1 OS.  I could not find the variable between the two systems other than OS.  

    I am curious why the new machine with the new operating system could not run the Studio properly, but this work-around lets me get back to my creative ventures.

    Again, thank you for your assistance and patience during this troubleshooting process.

    Bill.

    My only idea is privilegies or some other file we missd that was wrong.

  • Posted this in an older thread just now, but more relevant here.  Just moved to an iMac Pro from a Mac Pro.  Both running macOS 10.13.2.  Used Migration Assistant.  CMS refused to connect.

    Long story short, the new Mac had an empty hosts file.  Once I copied what I had on the old Mac (entries for mapping 127.0.0.1 to locahost, etc.) all went well.

    So for those running 10.13.2, double-check your hosts file.

  • RuthvenRuthven Posts: 652
    Totte said:
    whfield said:
    My only idea is privilegies or some other file we missd that was wrong.

    Totte, could you please be so kind to specify the correct privilegies settings for what's involved in making cms work? I think that would really be helpful. Thanks heart

  • RuthvenRuthven Posts: 652
    rsharp said:

    Posted this in an older thread just now, but more relevant here.  Just moved to an iMac Pro from a Mac Pro.  Both running macOS 10.13.2.  Used Migration Assistant.  CMS refused to connect.

    Long story short, the new Mac had an empty hosts file.  Once I copied what I had on the old Mac (entries for mapping 127.0.0.1 to locahost, etc.) all went well.

    So for those running 10.13.2, double-check your hosts file.

    This may be useful too, but I'm not sure I understood well; could you please specify where to look to chek the host files? Thank you so much to you too!

     

  • TotteTotte Posts: 13,947
    Ruthven said:
    Totte said:
    whfield said:
    My only idea is privilegies or some other file we missd that was wrong.

    Totte, could you please be so kind to specify the correct privilegies settings for what's involved in making cms work? I think that would really be helpful. Thanks heart

    If you check in the postgres log it will refuse to start if the files have other than "owner" (700) set.
     

  • TotteTotte Posts: 13,947
    Totte said:
    Ruthven said:
    Totte said:
    whfield said:
    My only idea is privilegies or some other file we missd that was wrong.

    Totte, could you please be so kind to specify the correct privilegies settings for what's involved in making cms work? I think that would really be helpful. Thanks heart

    If you check in the postgres log it will refuse to start if the files have other than "owner" (700) set.
     

    That damn clouldflare "Protection" blocked me right in a very long post when I was describing this. (you cannot type anything that can be taken as a unix command in the forum as cloudflare just blocks you (bugreported), but its a "pain per rectum" as you never knows when it strikes, usually when it does "saving a draft" so in the middle of typing you get a "YOU*VE BEEN BLOCKED" page,

    Will have to write everything again and wrap all unix command with style command like <strong>ls</strong>&nbsp;<strong>-</strong><strong>ls</strong>

  • TotteTotte Posts: 13,947
    Ruthven said:
    Totte said:
    whfield said:
    My only idea is privilegies or some other file we missd that was wrong.

    Totte, could you please be so kind to specify the correct privilegies settings for what's involved in making cms work? I think that would really be helpful. Thanks heart

    Post ^^was to this post, as I was blocked I recommend the wrong post

  • EsemwyEsemwy Posts: 578
    edited January 2018

    This looks like the problem I had a few months back. I thought it was a permissions problem as well. It turns out that under some circumstances, postmaster.pid is not deleted when Studio shuts down. It lives in ~/Library/Application Support/DAZ 3D/cms/ContentCluster/, If it exists when Studio tries to start the CMS, it will just fail silently and Studio will continue on it's merry way except for the above errors in the log and an absolute failure to resolve any smart content.

    ONLY DELETE THE FILE IF YOU ARE SURE STUDIO AND THE CMS ARE SHUTDOWN

    whfield said:

    Hello again, 

    Since I was reading that installing under an "Admin" profile could be an issue.  I stood up a "Standard" account on my Mac and tried again.  Still no luck.  Here is what the text log says in the installed program under the "standard" account:

    I've attached it in a file for your convenience.

    Your guidance is appreciated.

    Bill

     

    Post edited by Esemwy on
  • rsharp_3144816rsharp_3144816 Posts: 99
    edited January 2018
    Ruthven said:
    rsharp said:

    This may be useful too, but I'm not sure I understood well; could you please specify where to look to chek the host files? Thank you so much to you too!

    This goofy forum is blocking me from putting the Terminal command to edit hosts? it's in /private/etc/ on the Mac.

    From Terminal:

    s u d o   n a n o   / e t c / h o s t s

    remove all the extra spaces on the above line.

    If the file is empty, that's most likely the issue.  Here is the contents of my hosts:

    ##
    # Host Database
    #
    # localhost is used to configure the loopback interface
    # when the system is booting. Do not change this entry.
    ##
    127.0.0.1       localhost
    255.255.255.255 broadcasthost
    ::1             localhost

    Once done editing, use Control-O to write out the file.  Then Control-X to exit.

    Post edited by rsharp_3144816 on
  • RuthvenRuthven Posts: 652
    rsharp said:
    Ruthven said:
    rsharp said:

    This may be useful too, but I'm not sure I understood well; could you please specify where to look to chek the host files? Thank you so much to you too!

    This goofy forum is blocking me from putting the Terminal command to edit hosts? it's in /private/etc/ on the Mac.

    From Terminal:

    s u d o   n a n o   / e t c / h o s t s

    remove all the extra spaces on the above line.

    If the file is empty, that's most likely the issue.  Here is the contents of my hosts:

    ##
    # Host Database
    #
    # localhost is used to configure the loopback interface
    # when the system is booting. Do not change this entry.
    ##
    127.0.0.1       localhost
    255.255.255.255 broadcasthost
    ::1             localhost

    Once done editing, use Control-O to write out the file.  Then Control-X to exit.

    If I open the file from the terminal, the line is empty. But if open it from the Finder with Text Edit, I see the lines you posted above O__o

    Is it helpful knowing that I have the System and the User home directories on two different hard-disks?

  • TotteTotte Posts: 13,947
    rsharp said:
    Ruthven said:
    rsharp said:

    This may be useful too, but I'm not sure I understood well; could you please specify where to look to chek the host files? Thank you so much to you too!

    This goofy forum is blocking me from putting the Terminal command to edit hosts? it's in /private/etc/ on the Mac.

    Not the forum, its Cloudflare (hosting service) 

  • Is there a 64-bit macOS version of DIM?  There's only 'DAZ3DIM_1.1.0.72_Mac32' from what I can find.  I've searched everywhere and even contacted support.  But they came back and told me about Daz Studio 64-bit (even though I was very explicit about what software I was speaking of).

    The reasoning is that I'm auditing all software on my Mac and preparing for the next OS that will no longer run 32-bit software.  Want to ensure things I rely on will continue to work.

    Thank you.

     

  • TotteTotte Posts: 13,947

    DIM (install manager) is 32 bit. It's DAZ Studio you need to run as 64 bit

  • RuthvenRuthven Posts: 652
    Totte said:

    DIM (install manager) is 32 bit. It's DAZ Studio you need to run as 64 bit

     

    That's the matter: on next Mac OS release DIM won't work

  • Ruthven said:
    Totte said:

    DIM (install manager) is 32 bit. It's DAZ Studio you need to run as 64 bit

     

    That's the matter: on next Mac OS release DIM won't work

    Exactly! This point has been really difficult in getting across.

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