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New Year, New Sales Thread: Report Issues Here "Reporting Only"

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  • Charlie JudgeCharlie Judge Posts: 12,733

    TesseractSpace said:

    Tomhip said:

    TesseractSpace said:

    winmath said:

    Tomhip said:

    Minor issue: When buying a Gift Card Order Summary page says "Earn this order: +-5".

    It seems to be +-1 for every $50 spent on a gift card. Did anyone buy a card and see a change in tokens?

    LOst 8 tokens when I bought a $67 gift card, so yes. And I seem to recall something in the token text that they can't be replaced.

     

    I bough a GC and did not loose any tokens. Reported as minor issue as it is probably just lazy formula on site to add and sub same ammount and make it display 0. Are you sure you did not apply tokens when you were buying?

    Can't tell now. Not finding a way to check. And again too late now, they won't restore lost tokens.

    Well if I put a $67 gift card in my cart it only shows a -1 tokens; so, if you lost 8 tokens I suspect you accidently left them as applied in your cart. 

  • winmathwinmath Posts: 140

    TesseractSpace said:

    winmath said:

    Tomhip said:

    Minor issue: When buying a Gift Card Order Summary page says "Earn this order: +-5".

    It seems to be +-1 for every $50 spent on a gift card. Did anyone buy a card and see a change in tokens?

    LOst 8 tokens when I bought a $67 gift card, so yes. And I seem to recall something in the token text that they can't be replaced.

     If the gift card was the only thing in your cart, submit a support request to get the tokens back. I've had that happen before: I cleared my cart to buy a gift card but forgot to clear the applied token. It took a few days to get the tokens.

  • frank0314frank0314 Posts: 14,049

    Charlie Judge said:

    Halcon Bluesky said:

    The Door Buster Blitz item https://www.daz3d.com/sfd-breast-and-chest-morph-kit-for-genesis-9--merchant-resource is priced $4.99

    When adding to the cart this product https://www.daz3d.com/p3d-ursula-hd-for-genesis-9 The price change, instead of being $4.99 is $22.99

    If this is not what I can't get, even thought is more expensive for me and no tokens and the surcharges for currency conversion, I empty the cart.

    It appears that only one doorbuster item will work in the cart at a time. Try putting P3d Ursula in the cart  by itself with no other doorbusters. I don't know if this beavior is intended or not. 

    This has now been fixed.

  • Halcon BlueskyHalcon Bluesky Posts: 437

    Thanks frank0314 I have bought the items!

  • ArtAngelArtAngel Posts: 1,692
    edited October 27

    Not all 2024 releases are still new.  Not all Mid October releases are still new.

    https://www.daz3d.com/toon-stage-construction-kit

    https://www.daz3d.com/animated-motion-poses-for-genesis-9-toon--genesis-8-female

    https://www.daz3d.com/assorted-poses-for-genesis-9-toon-masculine

    https://www.daz3d.com/toon-style-multi-style-ponytail-hair-for-genesis-9

    https://www.daz3d.com/dforce-ruffled-skirt-and-top-outfit-for-genesis-9

     

     

     

     

    Post edited by ArtAngel on
  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 1,747

    https://www.daz3d.com/dforce-virtual-assistant-outfit-for-genesis-9 only has 1 promo, the main one. I only noticed because it showed up as a Lightning Deal.

  • youri_zyouri_z Posts: 156
    edited October 27

    TesseractSpace said:

    Tomhip said:

    TesseractSpace said:

    winmath said:

    Tomhip said:

    Minor issue: When buying a Gift Card Order Summary page says "Earn this order: +-5".

    It seems to be +-1 for every $50 spent on a gift card. Did anyone buy a card and see a change in tokens?

    LOst 8 tokens when I bought a $67 gift card, so yes. And I seem to recall something in the token text that they can't be replaced.

     

    I bough a GC and did not loose any tokens. Reported as minor issue as it is probably just lazy formula on site to add and sub same ammount and make it display 0. Are you sure you did not apply tokens when you were buying?

    Can't tell now. Not finding a way to check. And again too late now, they won't restore lost tokens.

     

    I just bought a GC (with +-5 tokens) and didn't lose any tokens.

    Are you sure you didn't forget to reset your applied tokens to zero and mistakenly applied 8 tokens to your GC purchase? I've done that in the past. I've also applied tokens to a cart full of freebies. Very embarrassing. But each time I reached out to customer support and got them back.

    Post edited by youri_z on
  • 3DMinh3DMinh Posts: 237
    edited October 27

    Hi,

    Is there any reason this item has 0 discount ? It's not a new release, and also released in 2024 but not currently counted as still new release.

    https://www.daz3d.com/space-road-stop-add-on-03

    Post edited by 3DMinh on
  • DasTriDasTri Posts: 74

     I suspect you accidently left them as applied in your cart. 

    That can easily happen, as the only difference between NO token and 8 tokens in the cart is that the small green box with the tokens says APPLY TO CART instead of APPLIED TO CART.

    Anything else is identical. I asked them to change that once, as I lost tokens at least thrice this way, but somebody here told me that is clear enough.

    Whenever that happens I tend to spend my money elsewhere for a week or three. I certainly scrap the cart that I originally intended to use with these 8 tokens and that I sometimes put back to buy a short term offer - which is when this problem raises its ugly head.

    Overall not putting in a line of "You use N  tokens in this order" on the left side, where the actual order is, cost them well over 500 in business from me.

  • HavosHavos Posts: 5,361

    DasTri said:

     I suspect you accidently left them as applied in your cart. 

    That can easily happen, as the only difference between NO token and 8 tokens in the cart is that the small green box with the tokens says APPLY TO CART instead of APPLIED TO CART.

    Anything else is identical. I asked them to change that once, as I lost tokens at least thrice this way, but somebody here told me that is clear enough.

    Whenever that happens I tend to spend my money elsewhere for a week or three. I certainly scrap the cart that I originally intended to use with these 8 tokens and that I sometimes put back to buy a short term offer - which is when this problem raises its ugly head.

    Overall not putting in a line of "You use N  tokens in this order" on the left side, where the actual order is, cost them well over 500 in business from me.

    The very least they could do is automatically remove the tokens on all carts of zero price, or where all items in the cart are not valid for reductions via tokens (ie gift cards, fixed price deals etc).

  • ArtAngelArtAngel Posts: 1,692
    edited October 27

    3DMinh said:

    Hi,

    Is there any reason this item has 0 discount ? It's not a new release, and also released in 2024 but not currently counted as still new release.

    https://www.daz3d.com/space-road-stop-add-on-03

    According to this All 2024 releases are still new and should be discounted. So this, so far, (see my post a few up)  makes half a dozen or so that are not, but seemingly should be.  Can we get this and those I posted addressed please . . . to avoid an onslought of tickets for price adjustments?

    2024-10-26-27-All-Error.JPG
    543 x 738 - 49K
    Post edited by ArtAngel on
  • Richard HaseltineRichard Haseltine Posts: 100,848

    ArtAngel said:

    3DMinh said:

    Hi,

    Is there any reason this item has 0 discount ? It's not a new release, and also released in 2024 but not currently counted as still new release.

    https://www.daz3d.com/space-road-stop-add-on-03

    According to this All 2024 releases are still new and should be discounted. So this, so far, (see my post a few up)  makes half a dozen or so that are not, but seemingly should be.  Can we get this and those I posted addressed please . . . to avoid an onslought of tickets for price adjustments?

    reported those.

  • 3DMinh3DMinh Posts: 237

    Richard Haseltine said:

    ArtAngel said:

    3DMinh said:

    Hi,

    Is there any reason this item has 0 discount ? It's not a new release, and also released in 2024 but not currently counted as still new release.

    https://www.daz3d.com/space-road-stop-add-on-03

    According to this All 2024 releases are still new and should be discounted. So this, so far, (see my post a few up)  makes half a dozen or so that are not, but seemingly should be.  Can we get this and those I posted addressed please . . . to avoid an onslought of tickets for price adjustments?

    reported those.

    Do you think it will be fixed before the sales end tomorrow?

  • frank0314frank0314 Posts: 14,049
    edited October 27

    ArtAngel said:

    3DMinh said:

    Hi,

    Is there any reason this item has 0 discount ? It's not a new release, and also released in 2024 but not currently counted as still new release.

    https://www.daz3d.com/space-road-stop-add-on-03

    According to this All 2024 releases are still new and should be discounted. So this, so far, (see my post a few up)  makes half a dozen or so that are not, but seemingly should be.  Can we get this and those I posted addressed please . . . to avoid an onslought of tickets for price adjustments?

    The products you pointed out have now been added, but the "All" is in there by accident and users should be using the "View All Still New" link provided. The link there just takes you down to the still new category and then that has the link I just mentioned to all the available 2024 products they selected.

    Post edited by frank0314 on
  • 3DMinh3DMinh Posts: 237

    frank0314 said:

    ArtAngel said:

    3DMinh said:

    Hi,

    Is there any reason this item has 0 discount ? It's not a new release, and also released in 2024 but not currently counted as still new release.

    https://www.daz3d.com/space-road-stop-add-on-03

    According to this All 2024 releases are still new and should be discounted. So this, so far, (see my post a few up)  makes half a dozen or so that are not, but seemingly should be.  Can we get this and those I posted addressed please . . . to avoid an onslought of tickets for price adjustments?

    The products you pointed out have now been added, but the "All" is in there by accident and users should be using the "View All Still New" link provided. The link there just takes you down to the still new category and then that has the link I just mentioned to all the available 2024 products they selected.

    Hi,
    So I assume that the product (https://www.daz3d.com/space-road-stop-add-on-03) doesn't have any discount right now? Seems weird that a particular product is excluded from the sales (other products from this PA has some sort of discount).
    Oh well I'll wait then. Thank you.

  • gfdamron1gfdamron1 Posts: 270

    Emilia Teen is showing $24.00 in my cart- isn't it a Door Buster and should be $1.00 as the Mega Updo Hair?

  • Ghosty12Ghosty12 Posts: 2,058
    edited October 28

    gfdamron1 said:

    Emilia Teen is showing $24.00 in my cart- isn't it a Door Buster and should be $1.00 as the Mega Updo Hair?

    Yeah seeing the same https://www.daz3d.com/emilia-and-teen-emilia-for-genesis-9 is showing as $24 and not at the Door Buster pricing, while the hair is at Door Buster pricing.

    Post edited by Ghosty12 on
  • Cris PalominoCris Palomino Posts: 11,364

    gfdamron1 said:

    Emilia Teen is showing $24.00 in my cart- isn't it a Door Buster and should be $1.00 as the Mega Updo Hair?

    Reported and fixed. 

  • gfdamron1gfdamron1 Posts: 270

    Thanks, Cris!

  • murgatroyd314murgatroyd314 Posts: 1,517

    It would be really nice if the "View All Items" link in the Build Your Own Anniversary Bundle section went to a page without ineligible items.

  • rokkrrokkr Posts: 163

    - Premier rebate on new release prices not being applied

    - New release rebate on featured artist stores not being applied

    Didn't check any other issue

  • Cris PalominoCris Palomino Posts: 11,364

    rokkr said:

    - Premier rebate on new release prices not being applied

    - New release rebate on featured artist stores not being applied

    Didn't check any other issue

    Reported and being looked at. 

  • Cris PalominoCris Palomino Posts: 11,364

    rokkr said:

    - Premier rebate on new release prices not being applied

    - New release rebate on featured artist stores not being applied

    Didn't check any other issue

    correct discounts should apply now. 

  • ElorElor Posts: 1,475
    edited October 29

    The description for the Garden Chenille Shaders likely has a formatting problem (HTML tags are visible):

    https://www.daz3d.com/garden-chenille-shaders

    Post edited by Elor on
  • Cris PalominoCris Palomino Posts: 11,364

    Elor said:

    The description for the Garden Chenille Shaders likely has a formatting problem (HTML tags are visible):

    https://www.daz3d.com/garden-chenille-shaders

    Thanks for reporting. That one will likely have to wait for the day team. 

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,594

    The whishlist sale has a problem with discounts. Items that are still new are not getting the extra 50% discount, regardless when they have been added to the whishlist. The disclamer does not state that new items are excluded, only gift cards, licenses and memberships

  • Cris PalominoCris Palomino Posts: 11,364

    Mark_e593e0a5 said:

    The whishlist sale has a problem with discounts. Items that are still new are not getting the extra 50% discount, regardless when they have been added to the whishlist. The disclamer does not state that new items are excluded, only gift cards, licenses and memberships

    The normal condition for the Wishlist sales is

    • excludes new releases, memberships, daz+, giftcards

    I have reported this missing text to Daz.

     

  • TriCounterTriCounter Posts: 545

    Sorry if SEB but are all these inactive bundles meant to be (attached image from my wishlist)?  I take it this is the new premium free bundles strategy, smaller bundles with add-on bundles.

    I'm not a great fan of taking away stuff you've already releases, always a better way than trying to re-write history.

     

     

    Screenshot 2024-10-29 105526.png
    1491 x 851 - 2M
  • joannajoanna Posts: 1,462
    edited October 29

    TriCounter said:

    Sorry if SEB but are all these inactive bundles meant to be (attached image from my wishlist)?  I take it this is the new premium free bundles strategy, smaller bundles with add-on bundles.

    I'm not a great fan of taking away stuff you've already releases, always a better way than trying to re-write history.

    It's intentional. These bundles have now been split differently, and as far as I know, no "stuff" has been "taken away", just the bundling of it changed. If you already bought it, it doesn't affect it, and if you haven't, it doesn't affect you either. And as for the wishlist, you can remove them from the list and add the split bundles instead.

    Post edited by joanna on
  • TriCounterTriCounter Posts: 545

    joanna said:

    TriCounter said:

    Sorry if SEB but are all these inactive bundles meant to be (attached image from my wishlist)?  I take it this is the new premium free bundles strategy, smaller bundles with add-on bundles.

    I'm not a great fan of taking away stuff you've already releases, always a better way than trying to re-write history.

    It's intentional. These bundles have now been split differently, and as far as I know, no "stuff" has been "taken away", just the bundling of it changed. If you already bought it, it doesn't affect it, and if you haven't, it doesn't affect you either. And as for the wishlist, you can remove them from the list and add the split bundles instead.

    It effects if you wanted to buy an interactive license for a bundle you already own later, when you decide to use the content but now that does not exist.  Now I would have to buy a license for each individual item or re-buy the new bundle to save on the licenses.

    It's myopic strategy imho (Pro Starter.....Mega, Themed... er... now we are back to the G2 setup), the implications of deleting a sku don't effect many but they annoy me lol.

    By all means change your approach but don't delete bundles and content you already sold, certainly not within a year of release!!!!

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