The Mac FAQ

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  • TotteTotte Posts: 13,977

    Might be some extension / add on / that is not working correcty on macOS 13.... (I usually wait for x.1 releases to avoid being guinea pig, even though I have beta access since like the previous millenia.. 

     

  • inquireinquire Posts: 2,201

    memcneil70 said:

    I just tried using the Disk Utility on my 2012 iMac with no luck. After my post yesterday, I kept trying and that drive is toast. I have some blank 4TB external drives, but the way the library was filling the destroyed one up, I am going to run to Micro Center today and pick up a portable 5Tb one. I did finally get the original 8TB to recover, but I am loath to trust it again.

    Thankfully I have my zip files, so I can uninstall, then reinstall from that drive into the new one without wiping out our internet allowance for the next few months. Just have to update the paths.

    And before this, I was going to ask how I could split my library onto separate drives, so the heavy GB things, like shader sets were in their own space. But then some PAs seem to use heavy texturing on so many products now, you can get a nasty surprise on a single item. I hadn't even started to load other store items, or freebies on the MBP

    How about calling Apple for help? Maybe they could let you run something again that would apply to your external drives?

  • inquireinquire Posts: 2,201

    Over in this MetaMixer Plus Forum: https://www.daz3d.com/forums/discussion/590216/questions-about-metamixer-plus/p3

    I returned the product, but DS (4.21.0.5) keeps saying that all the MetaMixer Plus files are missing. I did uninstall the product and I deleted all the packages. I'm going to post more information over in that Forum. But, hopefully some Mac user will be able to tell me how to get out of this. 

    Other than the missing files reports, which usually occur twice as a scene file loads, DS seems to be working fine.

  • inquireinquire Posts: 2,201

    @Totte: I have posted more information about the difficulties I'm having removing all of those MetaMixer Plus "missing files," or whatever is causing DS to report those files as "missing." Could you please look here and see if you can help me? https://www.daz3d.com/forums/discussion/590216/questions-about-metamixer-plus/p4

  • inquireinquire Posts: 2,201

    @Totte: Hate to bother you again, but could you look at my last post in https://www.daz3d.com/forums/discussion/590216/questions-about-metamixer-plus/p4

  • memcneil70memcneil70 Posts: 4,115

    Spoke to Apple, we are re-installing the MacOS. About 3 hrs and 50 minutes remaining. Call back in 3 hours or so. Lovely young man, put up with a lot of my rambling.

  • PlatnumkPlatnumk Posts: 669

    I'm have 2 problems with Daz & MacOS 13,

    Problem 1: Daz crashes when its 1st lunched but after that it loads & runs fine

    Problem 2: Mouse Cursor keeps glitching while use Daz Studio 4.21

     

  • TotteTotte Posts: 13,977

    I'm trying to figure out when I dare install on a machine... I don't have any old ones left that can run it..

     

  • memcneil70memcneil70 Posts: 4,115

    Re-install did no good. The call back was with a (be nice) "young man who was full of himself", and said they had no responsibility until I contacted the security software company and got rid of the debris it left. 

    I hung up. Pretty ticked off right now. I hope that recorded phone call is paid attention to by his supervisor or manager.

    Lousy Apple support. First time for everything I guess.

     

  • TotteTotte Posts: 13,977

    memcneil70 said:

    Re-install did no good. The call back was with a (be nice) "young man who was full of himself", and said they had no responsibility until I contacted the security software company and got rid of the debris it left. 

    I hung up. Pretty ticked off right now. I hope that recorded phone call is paid attention to by his supervisor or manager.

    Lousy Apple support. First time for everything I guess.

     

    I did mention "Extension / AddOn" above as usually those that cause issues when updating macOS as they are always build around hacks to get to work in the first place.  And you were probably the 200:ed person that day with the exact same issue with the same security software.

  • memcneil70memcneil70 Posts: 4,115

     

    Today, I am calling the security company, reinstall, then uninstall that program that freaked out. Then work the rest of problems, even if it means walking into MicroCenter, the Apple Store, or Best Buy's Geek Squad for help to get the browsers to see that I have an internet connection. As it stands now, DIM and D|S won't work on the MBP.

  • inquireinquire Posts: 2,201

    memcneil70 said:

    Re-install did no good. The call back was with a (be nice) "young man who was full of himself", and said they had no responsibility until I contacted the security software company and got rid of the debris it left. 

    I hung up. Pretty ticked off right now. I hope that recorded phone call is paid attention to by his supervisor or manager.

    Lousy Apple support. First time for everything I guess.

    Usually, what I find with Apple Support is that they have (unadmitted) levels of knowledgable staffers. I start out with level 1 (I think). Keep a record of to whom you speak and the number of the issue you have. Perhaps the next day, I'll get to level 2. Then, level 3. Usually, I don't get my issue resolved on level 1. I keep calling back. It does take time. Finally, on one of the higher levels, someone understands and can guide me through to a solution. 

    Do not expect to speak to Apple's best on your first phone call.

  • memcneil70memcneil70 Posts: 4,115

    Well the Genius Bar guy was 'the Man'!! Took my MBP into Safe Mode and found some lines of ESET security software still hanging around, even after an 'official' uninstall. Apparently, Ventura OS has damaged all 3rd party security programs. When he tried to load Malwarebytes onto my computer, he only then realized I had Ventura! Said if I wanted I could go back to Monterey or wait for updates from Apple and for security programs to update them. Also suggested I contact Apple with my 'thoughts' about their update.

    Unfortunately, my disk with "My Daz 3D Library" is still toast. Just plugged it into one of my Win 10 computers to see if it can repair it. Even though I had tried to format it as a Mac drive, it had formatted as a Windows.

    Right now on the MBP, I had tried to open DIM offline, but it went into a swirly for a long time, so I had to kill it. Daz Studio does open, but all my installed products are, as expected, grayed out. I have tried to check to see if any permissions in Privacy & Security has been lost, but with the new arrangement it is hard to tell. I have a few screen shots I made earlier this summer, but they seem to be okay, except for a line that is condensed, 'com.DAZ.DAZ...AZ.3DDIMHelper' that was in Full Disk Access. But under the Full Disk Access area DAZ3DIM is listed, along with 'com.DAZ.DAZ3DIM'. I just tried to add it, and found it as greyed out, under MacintoshHD>Library>PrivilegedHelperTools>com.DAZ.DAZ3DIM.PrivilegedDAZ3DIMHelper. So how did it get added originally?

    Do I need to uninstall and then reinstall DIM?

    So I have two blank 4TB WD My Passports to use in this project.

    Maybe I named this computer all too appropriately, Frost Demon?

    Mary

  • TotteTotte Posts: 13,977

    Hi, I haven't dared macOS13 yet (for many reasons), but the privacy settings have been going more and more difficult since 10.14 to get to allow what you want. Sounds like you are doing the right thing, but usually first you get a question when the DIM helper is initally run to allow it, then , after that, it will be available to grant it. Maybe as you say, reinstall DIM so it gets a fresh tag. All files are tagged in the filesystem and the update til amcOS 13 might have lost some of them or screwed them up with help of the security software.

  • memcneil70memcneil70 Posts: 4,115

    Did recover my damaged external hard drive the update using my Windos 10 computer. The Passport MBP for My Daz 3D Library are there. I attached the hard drive to the MBP and it popped up on the screen right away and Finder shows the files properly. I opened DIM and I am at 8 minutes into a swirly. But with a drive with .zip files, I have found it always takes longer to finish the handshake with Daz. The one computer I don't save files on, a Win 10 laptop, takes only about 5 minutes.

  • memcneil70memcneil70 Posts: 4,115

    I did open Daz Studio 4.21.0.5 and all my files show colors and available now.

    DIM still swirly. 

    I think I will need to find out how to properly uninstall DIM, so I don't screw it up. And the reinstall. And hope I don't have to redownload all my products.

  • inquireinquire Posts: 2,201

    I'm glad things are getting better. Is there no "Remove––DAZ3DIM1" icon at the bottom of your screen? But as there has been a problem, maybe you do need to search for all the DIM files.

  • memcneil70memcneil70 Posts: 4,115

    Dim has an uninstaller in the file folder. Used it, the redownloaded, but no joy. I decided to setup an appointment at Apple's Genius Bar but I was shuffuled into a chat, then a call that couldn't come through so I called back, had a case #. The young lady, tried to help, but ran into the same problems I did, no access. She set me up with an appointment for tomorrow afternoon at the Apple store. Unfortunately, we rebooted and the 'My Passport' disappeared again. So back to square one.

    Add to my fun, my old 2012 iMac rebooted or something during the night and was in screen saver this morning. It has been giving me fits all morning after two reboots. I so do not want to buy a new Mac at this point in time.

  • PlatnumkPlatnumk Posts: 669

    memcneil70 said:

    Dim has an uninstaller in the file folder. Used it, the redownloaded, but no joy. I decided to setup an appointment at Apple's Genius Bar but I was shuffuled into a chat, then a call that couldn't come through so I called back, had a case #. The young lady, tried to help, but ran into the same problems I did, no access. She set me up with an appointment for tomorrow afternoon at the Apple store. Unfortunately, we rebooted and the 'My Passport' disappeared again. So back to square one.

    Add to my fun, my old 2012 iMac rebooted or something during the night and was in screen saver this morning. It has been giving me fits all morning after two reboots. I so do not want to buy a new Mac at this point in time.

    Have you tried doing a SMC Reset 

  • memcneil70memcneil70 Posts: 4,115

    @Platnumk, I didn't even know about that. Had to google it. I will ask the Genius Team about it. As far as I understand it, it is software related (and I am really ignorant, so take that for what it is worth). I was able to recover the hard drive 'again' on the Win 10 computer late last night. So both drives will go with the MBP to the Genius Bar so I can give them an idea of Das Studio and how it should interact.

    There is also the helper I saw for Microsoft's Office 365, which is actually more important for me. I bought this computer because it was lighter than the gaming one I use as a traveling office, so I could edit. My spine has continue to collapse and I find it difficult to carry heavy weights in awkward positions.

    If they can't help me, my next step maybe to take the OS back to Monterey. It was stable and I didn't have issues with Daz Studio.

  • memcneil70memcneil70 Posts: 4,115

    So the MBP is at the Apple store overnight while the take it back to Monterey and wipe the memory. I hope I made copies of the things I will need for my categories and stuff. Copied a slew of things in store.

    This guy had no clue how to help me, and only realized at the end that I had an M1 chip, not an Intel. This was even after looking at the 'About This Mac'. I hope whoever does the work is more knowledgeable than he is.

  • memcneil70memcneil70 Posts: 4,115
    edited October 2022

    I got the MBP back late yesterday afternoon, after a scare from Apple chat saying they were unable to take it back to Monterey. Well, the guys in the Apple store were able to take me back. I am currently on Monterey 12.6.1 and this morning I set-up my Bluetooth Logi MX Keys and Mouse, Google Chrome, Gmail, and Office 365 installed without issue.

    @Totte. I hesitate to download DIM until I know how to set-up the install drives for the various items. Have you any ideas what is the best way for this?

    I have the two blank 4Tb external hard drives that have not been selected as either WIN or Mac, so I am going to try very hard to make sure they are Mac this time. I had thought I had done it before, but something went wrong. Probably operator error.

    Edit to add: I had to open the Fire Vault, then go to General Settings so I could tell the prompt to allow DIM to install, as it was 'not from a developer Apple recognized and it could not verify malware was not ...' then I logged in, the closed off the Filter tags I either do not, or can't use on the MBP M1, so my count is at 19,926 items to download. But that should change once I identify where the zip files are stored.

    Post edited by memcneil70 on
  • Currently still on 4.20 with Monterrey on Intel. Am a bit hesitating regarding moving to 4.21 and Ventura. Any bigger issues with those? I am carful with updates since one broke dForce once.
    Also one further question. Is it thinkable that DAZ may embrace Metal in Studio 5? Always wondering that I can only use CPU for everything rendering and dForce. Would be cool to use the power my next machine (which will probably be an M2 MacBoo pro once available) will provide.

  • Rod Wise Driggo said:

    Currently still on 4.20 with Monterrey on Intel. Am a bit hesitating regarding moving to 4.21 and Ventura. Any bigger issues with those? I am carful with updates since one broke dForce once.
    Also one further question. Is it thinkable that DAZ may embrace Metal in Studio 5? Always wondering that I can only use CPU for everything rendering and dForce. Would be cool to use the power my next machine (which will probably be an M2 MacBoo pro once available) will provide.

    @Rod Wise Driggo You might just get your wish regarding Metal for Mac in DS5.  In the "Daz Studio 5 development update" thread, Richard Haseltine mentioned, ""I am told that the next major build of Daz Studio, using Qt 6, is going to use Metal for MacOS. Windows may use OpenGL, Vulkan, or may even offer a choice - that is not yet determined."

    Source: 
    https://www.daz3d.com/forums/discussion/comment/7818711#Comment_7818711

  • wsterdanwsterdan Posts: 2,348
    edited November 2022

    Rod Wise Driggo said:

    Currently still on 4.20 with Monterrey on Intel. Am a bit hesitating regarding moving to 4.21 and Ventura. Any bigger issues with those? I am carful with updates since one broke dForce once.
    Also one further question. Is it thinkable that DAZ may embrace Metal in Studio 5? Always wondering that I can only use CPU for everything rendering and dForce. Would be cool to use the power my next machine (which will probably be an M2 MacBoo pro once available) will provide.

    It was mentioned that Apple Metal will be used in DAZ Studio 5 for the UI and the viewport render, how *much* it will be used hasn't been detailed. Simply uisng it for the UI should make things a little smoother and faster, as Metal provides low-level access to the GPUs, but we won't know until we see DAZ Studio 5 if that's implemented. As it's replacing OpenGL for the preivew it should be a step up for us, speedwise. Metal supports raytracing but whether that will be used in the preview is unknown (ideally, I'd love to see the option to turn it on or off for the preview), 

    It will be interesting to see what the previews will look like, though, and how accurate it will be if used as a preview for a different rendering engine. I'm working mainly with toon characters, so I'd be thrilled with the idea of using ray-traced preview renders for animation.

    @Robertswww -- thanks for including the link to the Metal announcement, I was about to fetch it and noticed you'd posted while I was still typing.

    Post edited by wsterdan on
  • wsterdan said:

    Rod Wise Driggo said:

    Currently still on 4.20 with Monterrey on Intel. Am a bit hesitating regarding moving to 4.21 and Ventura. Any bigger issues with those? I am carful with updates since one broke dForce once.
    Also one further question. Is it thinkable that DAZ may embrace Metal in Studio 5? Always wondering that I can only use CPU for everything rendering and dForce. Would be cool to use the power my next machine (which will probably be an M2 MacBoo pro once available) will provide.

    It was mentioned that Apple Metal will be used in DAZ Studio 5 for the UI and the viewport render, how *much* it will be used hasn't been detailed. Simply uisng it for the UI should make things a little smoother and faster, as Metal provides low-level access to the GPUs, but we won't know until we see DAZ Studio 5 if that's implemented. As it's replacing OpenGL for the preivew it should be a step up for us, speedwise. Metal supports raytracing but whether that will be used in the preview is unknown (ideally, I'd love to see the option to turn it on or off for the preview), 

    No, it was said only that the Viewport would use Metal on MacOS - there was no mention of its being used for rendering.

    It will be interesting to see what the previews will look like, though, and how accurate it will be if used as a preview for a different rendering engine. I'm working mainly with toon characters, so I'd be thrilled with the idea of using ray-traced preview renders for animation.

    @Robertswww -- thanks for including the link to the Metal announcement, I was about to fetch it and noticed you'd posted while I was still typing.

  • wsterdanwsterdan Posts: 2,348

    Richard Haseltine said:

    wsterdan said:

    It was mentioned that Apple Metal will be used in DAZ Studio 5 for the UI and the viewport render, how *much* it will be used hasn't been detailed. Simply uisng it for the UI should make things a little smoother and faster, as Metal provides low-level access to the GPUs, but we won't know until we see DAZ Studio 5 if that's implemented. As it's replacing OpenGL for the preivew it should be a step up for us, speedwise. Metal supports raytracing but whether that will be used in the preview is unknown (ideally, I'd love to see the option to turn it on or off for the preview), 

    No, it was said only that the Viewport would use Metal on MacOS - there was no mention of its being used for rendering.

     If it's replacing OpenGL in the viewport, and we can render an image using "Viewport" like we do now with OpenGL, is that not rendering? 

    I'm sorry if I'm missing something. I thought I was fairly clear that nothing had been said about it being used as a final, high-end rendering engine; 

  • inquireinquire Posts: 2,201

    wsterdan said:

    Richard Haseltine said:

    wsterdan said:

    It was mentioned that Apple Metal will be used in DAZ Studio 5 for the UI and the viewport render, how *much* it will be used hasn't been detailed. Simply uisng it for the UI should make things a little smoother and faster, as Metal provides low-level access to the GPUs, but we won't know until we see DAZ Studio 5 if that's implemented. As it's replacing OpenGL for the preivew it should be a step up for us, speedwise. Metal supports raytracing but whether that will be used in the preview is unknown (ideally, I'd love to see the option to turn it on or off for the preview), 

    No, it was said only that the Viewport would use Metal on MacOS - there was no mention of its being used for rendering.

     If it's replacing OpenGL in the viewport, and we can render an image using "Viewport" like we do now with OpenGL, is that not rendering? 

    I'm sorry if I'm missing something. I thought I was fairly clear that nothing had been said about it being used as a final, high-end rendering engine; 

    It would, to me, seem to be rendering. But I'm not trying to argue; I'm trying to understand. I still do not understand how Metal would be used on the Mac OS.

  • RainRain Posts: 335

    I'm thinking of purchasing a Mac M1 24 inch computer with 8 Core CPU, 8 core GPU, 16GB unified memory with a 2 TB storage.and am now concerned that with the new OS of Ventura that I won't be able to use DAZ because it won't render, as someone said.  Has anyone any experience with running DAZ with Ventura? 

  • memcneil70memcneil70 Posts: 4,115
    edited November 2022

    I had issues w/my MacBook Pro M1 when it upgraded, but when I was corresponding with Customer Service over another issue, they told me one of the staff is working fine on his M1 with Ventura. I had to go to the Apple store to get my system reset back to Monterrey. It was after that I found that my external hard drives were formatted as read only, not read/write which may have been the source of my problem. But UltraScenery XT will not work at this time on an M1 chip computer. 

    You may want to check with the Tech Support and get specific instructions from them for installing DIM and Daz Studio first from this person to avoid headaches.

    Post edited by memcneil70 on
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